01/25/2026
Misrepresenting a vehicle's status as "certified" when it has not actually undergone the required inspection process can constitute unfair or deceptive trade practices under Florida law.
Where to File a Complaint
To oversee the dealership and seek a resolution, you should contact the following state and federal agencies:
Florida Department of Highway Safety and Motor Vehicles (FLHSMV): This is the primary agency that licenses and regulates Florida dealerships.
Action: Submit the Consumer Complaint Form 84901 to the regional office responsible for the county where the dealer is located.
Florida Attorney General: Handles deceptive business practices.
Hotline: 1-866-9-NO-SCAM (1-866-966-7226).
Online: File a report through the Attorney General's Consumer Complaint portal.
Florida Department of Agriculture and Consumer Services (FDACS): Acts as the state's consumer complaint clearinghouse.
Hotline: 1-800-HELP-FLA (1-800-435-7352).
Federal Trade Commission (FTC): For federal-level reporting of dealer fraud.
Online: Report directly at ReportFraud.ftc.gov.
Legal and Practical Considerations
Florida's Lemon Law: Note that this law typically applies only to new or demonstrator vehicles and does not generally cover used vehicles in Florida.
Small Claims Court: If the damages (the difference in value between a certified and non-certified truck) are within local limits, you may pursue a claim through your local County Clerk's office.
Legal Referral: If the value of the truck or the extent of the fraud is substantial, you can find specialized legal help through The Florida Bar Lawyer Referral Service at 800-342-8011.
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