10/16/2026
š» **MICROSOFT ISN'T CALLING TO FIX YOUR COMPUTER.**
Your computer suddenly displays a frightening warning.
šØ "YOUR COMPUTER HAS BEEN INFECTED!"
šØ "YOUR FILES ARE AT RISK!"
šØ "CALL MICROSOFT SUPPORT IMMEDIATELY!"
There's a phone number on the screen, maybe even a loud alarm or a voice telling you not to shut down your computer.
You panic and call the number.
The person who answers sounds professional, identifies themselves as a Microsoft technician, and offers to help.
They just need you to install a program so they can remotely access your computer.
**And that's where the real trouble begins.**
This is a common type of **tech support scam**.
Criminals use fake security warnings, unsolicited phone calls, misleading advertisements, and fraudulent websites to convince people that their computers have serious problems.
Their goal may be to steal money, obtain passwords, install malicious software, or gain remote access to your devices.
**Here's what you need to know:**
š¹ **Microsoft and Apple don't make unsolicited phone calls to tell you your computer is infected.** Be suspicious of anyone unexpectedly contacting you and claiming to be technical support.
š¹ **A website cannot reliably diagnose your entire computer.** A browser page claiming to have detected dozens of viruses is often trying to scare you.
š¹ **Never call a phone number displayed in an unexpected virus warning.** Legitimate security software doesn't require you to call a random number to remove an infection.
š¹ **Don't install remote-access software at a stranger's request.** Programs used for legitimate remote support can also give criminals control of your computer.
š¹ **Be cautious of requests for payment.** Scammers may demand credit cards, bank transfers, cryptocurrency, or gift cards to fix problems that don't actually exist.
**What should you do if one of these warnings appears?**
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Don't call the number.
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Don't click buttons inside the suspicious warning.
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Close the browser tab or browser. If necessary, force-close the application.
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If you're concerned, run a scan using trusted security software already installed on your computer.
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If you've already allowed someone remote access, disconnect the device from the internet and seek assistance from a trusted IT or cybersecurity professional.
And remember:
**Just because someone knows technical terminology, speaks confidently, or claims to represent a familiar company doesn't mean they're legitimate.**
Real technical support helps solve problems.
Scammers create problemsāor the fear of themāto take advantage of you.
**Before giving someone access to your computer, make sure you know exactly who you're dealing with.**
š Cybersecurity Awareness Month | SR2 Solutions, LLC
Cybersecurity ⢠Digital Forensics & Investigations ⢠Secure Software Development