NovusNorth

04/27/2026

Last week was our 5th anniversary. The definition of "modern" has been rewritten at least twice in that time and we've rewritten with it.

When we started, we were helping clients build better digital experiences. Today we're helping them stand up AI-powered products, re-architect operations around intelligent agents, and turn their data into decisions — all while raising the bar on craft, speed, and trust.

Same mission: move our clients forward. New tools, new solutions, new possibilities.

To our clients, team, and partners, thank you. The next five start now.

02/23/2026

In our latest Expert Series, Chief Product Officer Geoff Collins joins us to discuss:

• Why modern client portals are growth platforms — not just delivery tools
• How client expectations are evolving in B2B
• What real transformation requires from leadership

This wasn’t a redesign. It was a strategic shift in how clients experience value. If you lead digital product or client experience, this conversation is worth your time.

Watch here: https://novusnorth.com/replatforming-for-growth-how-hanover-research-built-a-modern-client-portal/

In this edition of NovusNorth’s thought leadership conversation, Dave Cowing had an opportunity to speak with Geoff Collins, Chief Product Officer at Hanover Research. Geoff has been guiding Hanover Research’s strategy for 13 years, initially as Chief Strategy Officer and currently Chief Product...

02/02/2026

Following the press release, we’re sharing a closer look at the work behind Hanover Research’s new client portal.
Designed and built by NovusNorth, the platform modernizes client engagement and creates a scalable foundation for Hanover’s evolving digital ecosystem.

Read the full case study:
https://novusnorth.com/hanover-research-client-portal-initiative/

02/02/2026

Client Platform Launch Announcement

NovusNorth is proud to announce the successful launch of Hanover Research's new client portal - a next-generation platform designed to modernize client engagement and accelerate growth. The new experience delivers:

• A modern, client-centric interface
• Personalized access to research and insights
• Scalable architecture for future innovation
• Nearly 70% increase in client usage since launch

This project reflects our commitment to helping enterprise organizations reimagine their digital ecosystems and achieve measurable business outcomes.

Read the Press Release https://bit.ly/novusnorth-hanoverresearch

06/16/2023

Announcing the launch of NovusNorth Strategic Staffing℠ - a new and differentiated flex model staffing solution for all of your digital talent needs!

Quickly add the right talent to your digital product team to accelerate your initiatives Quickly add the right talent to

02/22/2023

Are you using voice to interact with your customers? Voice is one of the most natural modes of interacting. With an explosion of voice technologies, more and more companies are looking at how to harvest voice to better engage with their customers. Learn more in this new NovusNorth Expert Series conversation with Susan Westwater, prominent voice researcher, instructor and author.

A NovusNorth Expert Series conversation with Susan Westwater, prominent voice researcher, instructor and author, about how companies can begin utilizing voice to enhance customer engagement and customer experience.

02/15/2023

Actionable insights are a critical part of launching a product. Getting early market feedback and making decisions on prioritizing or reprioritizing items on your roadmap based on these insights can be the difference between rapid success and slow failure.

Learn more in this discussion with Niall Kennedy, Product Manager at YellowDog and a recent guest on the NovusNorth Expert Series. Link to full video in comments below.

02/13/2023

Learning is critical when things aren't working. The term actionable insights shifts the focus to the take away.

Learn more in this discussion with Niall Kennedy, Product Manager at YellowDog and a recent guest on the NovusNorth Expert Series. Link to video in comments below.

02/08/2023

Racing to get your first voice app launched? Congratulations, but launch is not the end, but rather the beginning of your voice journey.

Learn more in this discussion with leading voice expert Susan Westwater, a recent guest on the NovusNorth Expert Series. Link to full video in comments below.

02/06/2023

Customers have a high expectation of responsiveness around updates and fixes to digital platforms. Prioritize problems carefully or your entire roadmap can be derailed.

This and more in a fascinating discussion with Rebecca Rothstein of OceanFirst Bank on strategic planning for digital product initiatives.

For the full discussion: https://novusnorth.com/achieving-success-with-pragmatic-digital-product-roadmapping-in-financial-services/