SearchUnify

10/12/2026

We are hitting the road to tackle the next big challenge in customer support: preparing your architecture to receive and resolve customer queries.

Because AI models have largely become a commodity, the true differentiator in resolving complex cases is the support harness underneath. Moving beyond basic deflection requires agent-ready knowledge, multi-type retrieval, safe ex*****on of actions, and strict governance.

A roadshow of exclusive roundtables is launching to explore these exact architectural gaps. These sessions will unpack where AI support stalls, which knowledge practices must evolve, and what it takes to enable agents to resolve tickets end-to-end.

📍 Boston: October 27 @ Customer Success Collective

Register now to secure one of the limited seats: https://www.searchunify.com/event/ai-agents-harnessed-for-resolution/?utm_source=fb&utm_medium=social&utm_campaign=post

08/05/2026

A “Champion” badge is more than a title. It’s a reflection of the trust our customers place in us.

For the fifth consecutive year, SearchUnify has been named a Champion in SoftwareReviews’ Enterprise Search Emotional Footprint Report.

What makes this milestone meaningful is what it represents: stronger relationships, honest feedback, customer-first thinking, and a commitment to keep improving with our customers.

Because great customer experiences aren’t built in a moment. They’re built through every interaction, every conversation, and every opportunity to create lasting value.

Five years of being named a Champion. One constant: customer trust.

https://www.searchunify.com/press-release/searchunify-named-champion-in-2026-softwarereviews-enterprise-search-emotional-footprint-report-fifth-straight-year/?utm_source=fb&utm_medium=social&utm_campaign=post

08/04/2026

08/04/2026

A 95% QA score doesn't always mean a better customer experience.

Traditional QA measures compliance and performance. Quality Intelligence uncovers recurring patterns, knowledge gaps, coaching opportunities, and the root causes behind customer issues.

The shift isn't about scoring conversations. It's about turning every customer interaction into an opportunity for continuous improvement.

Discover the 6C Framework and learn how to build a Continuous Case Quality Engine: https://www.searchunify.com/resource-center/blog/the-6c-framework-building-a-continuous-case-quality-engine/?utm_source=fb&utm_medium=social&utm_campaign=post

07/28/2026

Everyone is trying to make AI smarter.

Better models. Better prompts. Better agents.

But what if none of those is the real problem?

Most enterprise AI failures begin long before the model generates its first answer. They begin with the knowledge architecture underneath it.
If your AI agents deliver inconsistent answers, hallucinate, or struggle with retrieval, this video will change how you think about AI readiness.

▶️ Watch till the end to discover why reliable AI starts with a better foundation, not just a better model.

📘 Want to dive deeper? Download our whitepaper, "Is Your Knowledge Base Ready for AI Agents? https://www.searchunify.com/resource-center/whitepaper/is-your-knowledge-base-ready-for-ai-agents/?utm_source=fb&utm_medium=social&utm_campaign=post

What's the biggest challenge you've faced with enterprise AI so far? Hallucinations, retrieval accuracy, governance, or outdated knowledge? Share your thoughts below.

07/24/2026

https://youtu.be/vVBTaujdRms?si=7jHUhY1TLi2iq7Ua

07/08/2026

We're proud to announce that SearchUnify has been named to the KMWorld AI100 2026, marking our fourth consecutive year on the prestigious list of companies advancing intelligent knowledge management through AI.

This recognition reflects our commitment to building enterprise-ready AI that helps organizations transform customer support with intelligent search, Agentic AI, knowledge management, and automation.

A heartfelt thank you to our customers, partners, and the entire SearchUnify team for making this achievement possible.

Read more: https://www.searchunify.com/press-release/searchunify-named-to-2026-kmworld-ai100-for-the-fourth-consecutive-year/?utm_source=fb&utm_medium=social&utm_campaign=post

06/30/2026

Your support team is paying for a knowledge base nobody uses.

The result? Higher costs. Slower resolutions. Inconsistent service.

Gamification can change that, making knowledge part of how your team actually works, every day.

We broke it all down in our latest infographic: https://www.searchunify.com/resource-center/infographic/how-to-accelerate-knowledge-adoption-by-your-support-teams/?utm_source=fb&utm_medium=social&utm_campaign=post

06/23/2026

As support environments evolve, helping users find the right information quickly becomes increasingly important.

TechnologyOne focused on improving knowledge accessibility, enhancing self-service experiences, and ensuring support agents had the context they needed to provide effective assistance.

With SearchUnify, they made knowledge easier to discover, surfaced relevant content before case submission, and embedded contextual search throughout the support journey.

The impact: stronger self-service, better visibility into customer behavior, and a 76% case deflection rate.

Turn every search into a better support experience.
Get in touch with SearchUnify: https://www.searchunify.com/company/contact-us/?utm_source=fb&utm_medium=social&utm_campaign=post

SearchUnify

06/18/2026

What happens when personalized wealth management meets 10,000+ client queries per hour?

For many firms, the answer is operational strain.

For industry leaders, it's an opportunity to rethink how trust is delivered at scale.

Clients expect instant responses, personalized guidance, and seamless experiences. At the same time, advisors are navigating increasing regulatory complexity, growing portfolios, and rising service expectations.

This is where Agentic AI is changing the game.

Not by replacing advisors.

By empowering them.

In our latest blog, we explore how leading wealth management firms are leveraging Agentic AI to scale trust, accelerate service delivery, and free advisors to focus on what matters most: building stronger client relationships.

Read the full blog: link in comment