HCTD Performance

01/29/2026

RAVING FANS.......OR NOT:

It's no longer good enough to have satisfied customers. You need raving fans to sing your praises. You might think...what's the difference? The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your service and your products. And, of course, good things happen!

It is about a unique and unexpected creation. When service people are asked to give more, they often think, "I'm already doing the best I can." But if asked to pleasantly surprise more customers, they feel less like worker bees and more like fireflies. And when employees get to create, not just perform, they feel prized. This refreshingly novel brand of service leaves customers more than cheaply entertained—it leaves them richly stirred.

It's truly a "fresh look" about how you can differentiate your company from the competition by making your service culture memorable and "value-unique".

01/15/2026

MARKETS AND FREEDOM - JOINED AT THE HIP:

"History suggests that capitalism is a necessary condition for political freedom" - Milton Friedman.

Can you think of a time or place where people were NOT allowed to pursue their own interests by trading freely, yet were a free people?

The more we regulate, license, restrain, tax, and burden people trying to freely do business with others, the less free we are. We MUST, as business owners, remind our legislators who is really responsible for free enterprise and fight the good fight to freedoms of all kind. Then vote accordingly. Be involved and get our heads out of the sand.

What do you think about this connection?

12/18/2025

EVALUATE YOUR LEADERSHIP:

In addition to reflecting on your business's previous year, take some time to reflect on your own leadership performance over the past year. Do your best to evaluate yourself objectively. Where do you think you fall short?

Try to identify things you can improve such as:
Time Discipline
Communication
Workplace culture
Employee recognition
Financial savvy
Business acumen
Industry knowledge

Next, implement a self-improvement plan for the upcoming year, scheduling time for yourself to continue learning and improving your business leadership skills.

And lastly……but VERY IMPORTANTLY: Celebrate Successes
At the end of the year, you should also take the time to pat yourself and your employees on the back and congratulate yourselves for surviving (crushing) another year – and an exceptionally challenging one – in the business world.

Take account of all the goals you achieved and the expectations you either met or exceeded and look closely at what worked and how you did it to focus on replicating these successes in the future.

04/18/2025

09/16/2024

DO YOU REALLY ADD VALUE?:

Leaders who add value to others look for opportunities to develop the talents of others through key opportunities and additional responsibility. They pick up the phone and expand the network of others by making introductions. If they have a creative idea that would be of benefit to someone else, they share it and provide critical new insights. They understand that results matter and look for ways to ensure that good outcomes are achieved whether or not it ultimately benefits them.

Leaders who add value are early adopters of change because they understand the importance of role modeling, innovation and a willingness to be a risk taker.

To add value, you need to have an abundance and not a scarcity mindset. Too many leaders believe that if they share what they know and add value to others, they will lose power. Nothing could be further from the truth but this is a lesson that some leaders never learn.

Be intentional in adding value to others in your leadership. Look for those opportunities to help even when there is nothing in it for you.

Our 4 Cores:
1. Improved Profitability
2. Sales Process and Salesperson Improvement
3. Leader for Organizational Excellence - Planning, Positions, People, Processes, Metrics, Passion
4. The Kennebunkport Process

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07/29/2024

WHERE ARE YOU GOING (TWO YEARS FROM NOW) ?

Businesspeople who are stuck, think and act primarily on what they have to do today.

Businesspeople and their respective businesses, that grow, think about how they want their business to be in about two years, and work to make it so now.

Think of what you are considering doing now. By doing it, and it being successful, how does it affect your business two years from now. If you don't do it, how does that affect your business in two years from now.

I have found two years to be the ideal timeline. One year, is usually not quite enough to get full effect. Five years is too far down the road and not very motivating. Two years is about perfect.

What do you want your business to be in two years?

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06/19/2024

EMPLOYEES "SAFE" AT WORK?:

Do your people feel they have to "watch their back", defend their turf, or fear management when they come to work? Or do they feel comfortable speaking out to anyone, laugh, and have friends and fun with employees from other departments?

Do your people stay?

It's the leader who created this and accepts and allows it - and it's the leader who can change it....one way or the other!!

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05/28/2024

FORCED TO FRENZY:

If you can't slow down and focus blocks of attention on high value activities, it means you have put yourself on the front lines of customer service - the phone keeps ringing and you have to pick it up.

You'll have to redesign your job first. Build a team, train, and delegate. Make yourself unnecessary in your current role. Hire yourself out of the job you are doing now.

THEN, you'll have more time to do what only you as the leader can do to grow your organization.

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01/30/2024

POST EXPERIENCE - PERSPECTIVE:

Taking charge of your future entails undertaking and assessing risk. It involves facing a myriad of challenges and setbacks while forging the road ahead towards your goals. We often stumble through challenges, and somehow, we find a way to overcome turmoil.

However, once we reach our goals, we rarely take the time to reflect and remember the challenges that we faced. We need to be able to ask the tough questions, such as what caused the setback? Or how did we react when it happened? Or, most importantly, how could we avoid a similar situation in the future?

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01/24/2024

THE WORK/HOME LIFE HELIX:

You gotta live. You gotta work. You have to make these two worlds coexist in harmony with the 24 hours in a day you are given.

If there is not enough time to get your work done (in 8-10 hours a day, 5 days a week), you must adjust what you are doing, and how you do it at work, not cut so much into home and sleep time to cause imbalance.

What good is it to be successful at work if you aren't successful at home?

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01/04/2024

"IF YOU WOULD, YOU COULD":

Many people say "If I could, I would". That is NOT correct of course. And by the way, it's really more like "I don't, so I can't".

Self-discipline is the difference between intentions and accomplishment, between thoughts and achievement, and low and high performance.

Make it this way: "If I would, I could".

So, will you? Really.......will you?

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09/21/2023

DEVELOPING YOUNG PEOPLE:

Young people will believe what they are repeatedly told by their parents. Sure, often they will develop their own beliefs about things as they get older, but often ideas stick, particularly ideas about themselves.

What do your young people believe about themselves? What do they believe about the world?

I think one of the greatest gifts we can give our young people is believing in their own abilities, talents, and convictions. Growing up believing YOU can do anything if you will only decide and work hard enough for it is critical, and will determine what they will even try.

People manifest their beliefs via the actions they take repeatedly. What beliefs are your young people picking up from you?

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