09/25/2025
I think there is huge potential for Meta's Ray-Ban glasses. But not in the "I want to view someone's Instagram posts when you are meeting them IRL."
Think of technical repairs. I have a client who manufactures very complex and expensive machines. As part of their service agreement, they ship a pair to their customers, and instead of having to send a tech out for troubleshooting (initially), they have a master technician walk the customer's tech through repairs by looking through their eyes, so to speak. So far, it's saving them from having to dispatch a tech for 60-70% of calls. A huge saving in costs and labor.
Imagine a critical piece of gear across town, the ocean, or even in space, going down hard, and the OE being able to help the customer, captain, or astronaut work through fixing the problem with a master tech, who's back in the office.
Another interesting application would be for workplace safety: A plant ops manager could walk the floor in real-time with a corporate safety manager for daily safety works, or heaven forbid, if something goes wrong, to get guidance and feedback critical for an investigation.
Not every new tech is worth it (looking at you, 3D TVs), but adapting tech like augmented reality to run your company better or helping customers faster is worth looking into.