10/07/2025
Privacy Policy
Last Updated: October 6, 2025
1. Introduction
DIBOR TRANSPORTATION INC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, communicate with us, or visit our website.
It also outlines your choices and rights concerning your personal data.
By engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We collect personal information from customers, drivers, vendors, and website visitors to operate efficiently and provide safe, reliable transportation and logistics services.
2.1 Information You Provide to Us
Contact details: Name, phone number, email address, mailing address.
Account or business information: Company name, billing details, tax information.
Driver information (if applicable): License details, employment documents, insurance certificates, driving history.
Booking and service data: Pickup and delivery details, cargo information, scheduling preferences.
Communications: Emails, phone calls (including recordings via communication systems like Dialpad), and text messages.
Payment information: Bank account or card details (processed securely by third-party payment providers).
2.2 Information Automatically Collected
Device and usage data: IP address, browser type, access times, pages viewed, referring links.
Location and telematics data: Vehicle GPS data, trip routes, delivery confirmations, and related operational metrics.
Cookies and analytics: We may use cookies and similar technologies to analyze website usage and improve performance.
2.3 Information from Third Parties
We may receive information from service partners, logistics networks, or integrated systems (such as telematics, ELDs, or communication platforms like Dialpad) to coordinate operations or improve service reliability.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
Providing and managing transportation and logistics services.
Coordinating dispatch operations, deliveries, and communications.
Managing billing, payments, and accounting records.
Ensuring safety, compliance, and driver qualification requirements.
Improving service quality and optimizing routes.
Responding to inquiries, customer service requests, and technical issues.
Sending operational notifications, confirmations, or updates.
Analyzing performance, usage trends, and operational efficiency.
Complying with legal, regulatory, and contractual obligations.
4. How We Share Information
“No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
We do not sell personal information.
We may share data only as necessary for business and legal purposes, including:
Service providers and vendors: IT, payment processors, communication tools (e.g., Dialpad), telematics, or insurance partners under confidentiality agreements.
Regulatory compliance: Government agencies, law enforcement, or auditors where required by law.
Business partners: Freight brokers, carriers, and logistics networks as needed to complete deliveries.
Business transfers: In case of mergers, acquisitions, or asset sales, personal data may be part of the transferred assets.
With your consent: When you authorize us to share data with another entity or platform.
5. Data Retention and Deletion
We retain personal data only for as long as necessary to:
Provide our services and complete deliveries.
Comply with tax, safety, and regulatory recordkeeping requirements.
Resolve disputes and enforce agreements.
When data is no longer required, we securely delete or anonymize it.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
These include:
Encrypted communications (TLS) and secure data storage.
Restricted access to sensitive data.
Regular system monitoring and audits.
Secure disposal of physical and digital records.
However, no system can be 100% secure. We encourage you to protect your information by using secure passwords and communication channels.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access or request a copy of your data.
Correct inaccurate or incomplete information.
Request deletion of your personal data (subject to legal retention requirements).
Object to or restrict processing of your data.
Withdraw consent to communications.
To exercise these rights, contact us at [email protected]
8. Cookies and Tracking Technologies
Our website may use cookies and similar tools to:
Remember your preferences.
Measure website performance.
Enhance user experience.
You can adjust your browser settings to disable cookies, though some website functions may not operate properly.
9. Children’s Privacy
Our services are intended for adults engaged in business operations.
We do not knowingly collect personal information from individuals under 16 years old.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect business, legal, or technological changes.
The updated version will be posted on our website with the revised date.
