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Hennes Communications Hennes Communications, a division of AKCG - Public Relations Counselors, is one of only 21 firms in the U.S.

ranked by Chambers and Partners in the category of Crisis & Risk Management. Hennes Communications is one of the few firms in the U.S. focused exclusively on crisis management and crisis communications. By preparing you for the Court of Public Opinion, we make your story better, we make your story shorter - and sometimes, we can make your story go away.

Senior living and aging services providers operate in an environment where operational challenges can quickly become rep...
09/22/2026

Senior living and aging services providers operate in an environment where operational challenges can quickly become reputation challenges.

Explore some of the issues leadership teams should be prepared to navigate.

10 Challenges Facing Senior Living & Aging Services Providers:

• Workforce recruitment and retention
• Maintaining resident and family trust
• Crisis preparedness and response
• Overcoming outdated perceptions of senior living
• Regulatory and compliance scrutiny
• Leadership and organizational change
• Differentiating in a competitive market
• Communicating with multiple stakeholder audiences
• Protecting reputation in a real-time media environment
• Demonstrating value beyond care

As you can imagine, a "one-size-fits-all" strategy would not serve this complex industry in the manner that is required to satisfy all stakeholders.

Are there other challenges that you may have experienced?

https://bit.ly/4hhuV7E

Join us at Leading Age National starting Oct 25 in Philadelphia.

Every organization has blind spots.Employees may view leadership differently than board members.Customers may have diffe...
09/03/2026

Every organization has blind spots.

Employees may view leadership differently than board members.

Customers may have different concerns than community leaders.

Donors, residents, students, parents, members, or investors may see opportunities and risks leadership has never considered.

Reputation intelligence helps organizations understand those perspectives before they affect trust.

Organizations that understand stakeholder perceptions are better prepared to:

• Lead through change.
• Communicate with confidence.
• Navigate leadership transitions.
• Strengthen stakeholder relationships.
• Protect long-term credibility.

AKCG’s proprietary CODE Score(SM) Leadership Trust Baseline provides a clear picture of how key stakeholders view your organization and its leadership.

Imagine that... a reputation management plan built on facts, not assumptions.

Explore how to assess your reputation here: https://bit.ly/4qTGM07

This week, meet Olivia Napoli, Associate Vice President at AKCG – Public Relations Counselors. In her role, Olivia suppo...
09/02/2026

This week, meet Olivia Napoli, Associate Vice President at AKCG – Public Relations Counselors. In her role, Olivia supports the firm’s crisis communications and issues management work. Learn how her background in emergency management comes in handy when approaching client work.

https://bit.ly/4gL7pQ6

A superintendent walks into a packed board meeting. A senior living executive faces reporters after a difficult incident...
08/31/2026

A superintendent walks into a packed board meeting. A senior living executive faces reporters after a difficult incident. Long before either says a word, the room has already started forming an opinion.

Persuasion isn't just what a leader says. It's how they say it. Posture signals readiness. Facial expression shapes how hard news lands. Eye contact builds or breaks trust in seconds. Pace, volume, and pauses tell an audience whether a leader feels confident or unsteady, regardless of the message itself.

The strongest communicators don't rely on instinct alone.

They prepare: they practice the moment, get honest feedback, and pair active listening with body language that reinforces, rather than undercuts, what they're saying.

Executive presence isn't performance. It's preparation that shows up naturally when it matters most.

Where is your leadership team most exposed the next time they're in front of a camera, a board, or a packed room?

Read more: https://bit.ly/4xoRrlK

How to build a brand image isn't a question you answer after a crisis. It's a plan you build long before one.Brand image...
08/27/2026

How to build a brand image isn't a question you answer after a crisis. It's a plan you build long before one.

Brand image forms through daily decisions, public messages, and the experiences stakeholders have, not just what an organization claims in an ad or brochure. PR earns that trust: news coverage, community relationships, executive visibility, and consistent follow-through across every channel.

As AKCG's Angelica Flynn puts it: "Every public message creates an expectation. The experience that follows determines whether people believe it."

That's the real test. A promise repeated everywhere still fails if the experience behind it doesn't hold up. A trusted brand image isn't built on one campaign. It's built on repeated proof, kept promises, and a reputation strategy that's working quietly in the background long before anyone needs it.

What's one story your organization could tell today that proves the reputation you're trying to build?

Read more: https://bit.ly/45QfzBU

07/17/2026

Important news for both attorneys and non-attorneys. Finally, after years of rumors, the film version of Coyote vs. Acme is coming to the big screen.

From the official court transcript of the United States District Court, Southwestern District, Tempe, Arizona, Case No. b19294, Judge Joan Kujava, Presiding, Wile E. Coyote, Plaintiff -v.- Acme Company, Defendant.

Opening Statement of Mr. Harold Schoff, attorney for Mr. Coyote: My client, Mr. Wile E. Coyote, a resident of Arizona and contiguous states, does hereby bring suit for damages against the Acme Company, manufacturer and retail distributor of assorted merchandise, incorporated in Delaware and doing business in every state, district, and territory. Mr. Coyote seeks compensation for personal injuries, loss of business income, and mental suffering caused as a direct result of the actions and/or gross negligence of said company, under Title 15 of the United States Code, Chapter 47, section 2072, subsection (a), relating to product liability.
Mr. Coyote states that on eighty-five separate occasions he has purchased of the Acme Company (hereinafter, “Defendant”), through that company’s mail-order department, certain products which did cause him bodily injury due to defects in manufacture or improper cautionary labelling. Sales slips made out to Mr. Coyote as proof of purchase are at present in the possession of the Court, marked Exhibit A. Such injuries sustained by Mr. Coyote have temporarily restricted his ability to make a living in his profession of predator. Mr. Coyote is self-employed and thus not eligible for Workmen’s Compensation.

Mr. Coyote states that on December 13th he received of Defendant via parcel post one Acme Rocket Sled. The intention of Mr. Coyote was to use the Rocket Sled to aid him in pursuit of his prey. Upon receipt of the Rocket Sled Mr. Coyote removed it from its wooden shipping crate and, sighting his prey in the distance, activated the ignition. As Mr. Coyote gripped the handlebars, the Rocket Sled accelerated with such sudden and precipitate force as to stretch Mr. Coyote’s forelimbs to a length of fifty feet. Subsequently, the rest of Mr. Coyote’s body shot forward with a violent jolt, causing severe strain to his back and neck and placing him unexpectedly astride the Rocket Sled.

You can read the rest of the court transcript here: https://crisiscommunications.com/5676-2/
And you can see the upcoming movie trailer here:
https://www.facebook.com/reel/2183099699157013

At AKCG, we believe that organizations deserve trusted counselors who can help them prepare before a crisis, respond wit...
07/17/2026

At AKCG, we believe that organizations deserve trusted counselors who can help them prepare before a crisis, respond with confidence during one, and strengthen trust afterward.

Congratulations to Bruce Hennes, Thom Fladung, and the Hennes Division-AKCG on another outstanding Chambers recognition. Independent recognition in Crisis Communications & Risk Reputation Management like this reinforces the quality service we provide for our clients and helps acknowledge our dedication to serving their needs.

I'm proud to work alongside such exceptional people.

- Brynn Buskirk, VP Crisis Practice Administrator
https://bit.ly/4vvsu6r

Recognition like this isn't built overnight. It's earned through decades of trusted counsel, exceptional people, and an ...
07/16/2026

Recognition like this isn't built overnight.

It's earned through decades of trusted counsel, exceptional people, and an unwavering commitment to helping clients navigate their most important moments.

Bruce Hennes, Thom Fladung, and the entire Hennes Division have built one of the most respected crisis communications practices in the country. We're proud to continue that legacy as part of AKCG while expanding our ability to help organizations build, preserve, and restore positive reputations nationwide.

Congratulations to an outstanding team on another well-deserved honor.

- Chris Lukach, APR, AKCG CEO
https://bit.ly/4vA8QWW

It's an honor to be recognized individually in the 2026 Chambers Crisis & Risk Management Guide. What makes this recogni...
07/15/2026

It's an honor to be recognized individually in the 2026 Chambers Crisis & Risk Management Guide.

What makes this recognition especially meaningful is the incredible team I have the privilege of working alongside every day.

From the newsroom to crisis communications, I've learned that credibility is earned one decision at a time. I'm grateful to our clients who trust us during some of their most challenging moments and to my colleagues throughout AKCG for their unwavering commitment to excellence.

Congratulations to Bruce Hennes and everyone at Hennes Division-AKCG.

-Thom Fladung

I'm honored to once again be individually recognized by Chambers and Partners alongside our outstanding team. Throughout...
07/14/2026

I'm honored to once again be individually recognized by Chambers and Partners alongside our outstanding team.

Throughout my career, I've believed one thing: "The court of public opinion is always in session."

Helping organizations navigate that reality has been both my profession and my passion for more than three decades.

My sincere thanks to our clients, attorney partners, colleagues, and friends for their continued trust. Congratulations to Thom Fladung and the entire Hennes Division - ACKG team on this tremendous recognition.

- Bruce Hennes

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Cleveland, OH

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