ContactUS Communications

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ContactUS Communications ContactUs Communications is U.S. based contact center services organization supporting global brands

Our business – our ONLY business – is providing top-grade consumer support to some of the best-known brands in North America. We provide support via phone, email, web chat or even automated self-service solutions.

- Sales
- Technical support
- Billing and credit services
- Subscriber retention
- Third party verifications or courtesy notifications
- Back office activities

With locations in Columbus, OH and Grindstone, PA, ContactUS is helping to lead the charge of technology growth in the community.

ContactUs is now 100% employee-owned, through an ESOP.The people who lead the teams, build the tools, and answer the cal...
10/13/2026

ContactUs is now 100% employee-owned, through an ESOP.

The people who lead the teams, build the tools, and answer the calls now own the company and the future it creates.
It makes official something we’ve felt for a long time. The people closest to the work shape the technology.
Fifteen years in contact centers. Now, we own what comes next. Together.

https://brnw.ch/21x6nb8

Your last AI project didn't fail because of the model. It failed because of what the model was aimed at.Somebody scoped ...
09/10/2026

Your last AI project didn't fail because of the model. It failed because of what the model was aimed at.

Somebody scoped it against a process description, the description was already out of date, and the automation did precisely what it was told to do.

Then it got explained upward as an AI problem.

Being more cautious next time doesn't fix that. Knowing what actually happens on the calls does.

ContactUs Trace. Pilots are open.

Every contact center has a document that describes how calls are handled. It was written by someone in a conference room...
09/03/2026

Every contact center has a document that describes how calls are handled. It was written by someone in a conference room, probably two reorgs ago, and it was the best anyone could do. It isn't the best anyone can do anymore.

ContactUs Trace watches the actual calls and maps what actually happens: where the work stalls, where agents improvise, which contact types are genuinely worth automating.

Most AI projects don't fail on the model. They fail because they automated a process nobody had really mapped.

Every BPO announced AI in the last two years.Most are bolting it onto stacks they acquired, a nine-figure deal here, a p...
08/28/2026

Every BPO announced AI in the last two years.

Most are bolting it onto stacks they acquired, a nine-figure deal here, a partnership there, three geographies, three tools, one slide saying "integrated platform."

We took a different path. We built our own CCaaS platform, MotionCX, and we've run it in production for eight years, on our own floor, against real calls, every day.

So when we built the AI in, it went into infrastructure we own and understand end to end. Not a connector. Not a partner's black box.

Built in. Not bolted on.

08/26/2026

🚨 WE’RE HIRING IN GRINDSTONE, PA! 🚨
Looking for a fresh start, a new opportunity, or a chance to grow your customer service experience? ContactUs Communications is hiring for TWO onsite opportunities — and training starts soon! 🎧💼

📍 Onsite: Grindstone, PA
We’re looking for friendly, dependable people who enjoy helping others, solving problems, and being part of a team. No two calls are exactly the same — and you’ll be making a difference every day!

💙 INBOUND CUSTOMER CARE AGENT
📅 Training Starts: August 31, 2026
Help healthcare providers with:
✨ Payment & transaction questions
✨ Account updates
✨ Website navigation & password assistance
✨ General customer support
💊 CUSTOMER SUPPORT AGENT – PRESCRIPTION PAYMENT PROGRAM

📅 Training Starts: September 8, 2026
Help participants navigate a program designed to make prescription costs more manageable by assisting with:
✨ Enrollment & elections
✨ Payment processing questions
✨ Prescription payment plan support
✨ Online account assistance
✨ Member information updates
🎯 Both roles are perfect for someone who:
✔️ Loves talking to and helping people
✔️ Has strong communication skills
✔️ Enjoys problem-solving
✔️ Can handle a fast-paced environment
✔️ Wants to build experience in healthcare and customer support

🔥 Two opportunities. Two upcoming training classes. One chance to start something new!

📣 DON’T WAIT — APPLY TODAY!
Tag someone who needs to see this or share it with a friend who’s ready for their next opportunity! 👇

You heard from the furious and the delighted. Everyone else decided quietly. They didn't fill anything in, they didn't c...
08/20/2026

You heard from the furious and the delighted. Everyone else decided quietly. They didn't fill anything in, they didn't complain, and some of them didn't renew.

Mood reads every call we handle and gives each one two numbers. Sentiment: how the customer felt about the experience. Frustration: how hard the experience was on them. They move independently, and the gap between them is the part a single score hides.

Let us see if it works for you. Send us a sample of your recordings and we'll score them.

Somewhere in your contact center, a billing dispute gets handled perfectly.Someone worked out a better way three years a...
08/11/2026

Somewhere in your contact center, a billing dispute gets handled perfectly.

Someone worked out a better way three years ago and has run it that way ever since. It works. That version is the process worth automating, the real one, not the one in the SOP.

Fifteen years of running our own centers taught us where to find it. You ask the person who does it every day. Trace maps the work as it actually happens. Then you automate it. We're opening a small number of pilots.

A few weeks ago we teased a smarter way to see how the work actually gets done before you point AI at it.Here it is. Mos...
07/28/2026

A few weeks ago we teased a smarter way to see how the work actually gets done before you point AI at it.

Here it is. Most contact-center AI fails for an unglamorous reason: it automates a process nobody ever mapped. Trace listens to real interactions and shows how the work truly happens, so AI lands where it belongs, not on top of something broken.

We built it the way operators do: on our own floors first. We're opening a small number of pilots. If you've tried AI and it didn't stick, this is the step most teams skip.

We didn't run contact centers and then go build software. We built it while we were running them.Every feature started a...
07/21/2026

We didn't run contact centers and then go build software. We built it while we were running them.
Every feature started as a problem at 2 p.m. on the worst day of the quarter and got solved on the floor, not in a planning deck. MotionCX works the way an operator needs it to, because operators built it.
We built it to solve our own problems first. Helping other teams solve theirs is the part we're proud of.

Customers can tell when someone's really listening. So we removed everything that gets in the way of it.No typing mid-co...
07/14/2026

Customers can tell when someone's really listening. So we removed everything that gets in the way of it.

No typing mid-conversation. No hunting for codes. No stepping away from the conversation to feed a system. MotionCX captures it all, as the call happens. The agent stays present. The record takes care of itself.

We didn't build this to sell it. We built it because we run the floor ourselves. Every day. Captured automatically. The way it should be.

Address

Columbus, OH

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+16149842399

Website

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