ContactUS Communications

ContactUS Communications ContactUs Communications is U.S. based contact center services organization supporting global brands

Our business – our ONLY business – is providing top-grade consumer support to some of the best-known brands in North America. We provide support via phone, email, web chat or even automated self-service solutions.

- Sales
- Technical support
- Billing and credit services
- Subscriber retention
- Third party verifications or courtesy notifications
- Back office activities

With locations in Co

lumbus, OH and Grindstone, PA, ContactUS is helping to lead the charge of technology growth in the community.

You can’t improve what you can’t see.MOODAI gives leaders a clear view of:→ Customer sentiment→ Agent performance signal...
04/07/2026

You can’t improve what you can’t see.

MOODAI gives leaders a clear view of:
→ Customer sentiment
→ Agent performance signals
→ Resolution effectiveness

Every conversation has a story. MOODAI turns it into data you can act on.• Sentiment score (1–10)• Frustration index• Ke...
04/02/2026

Every conversation has a story. MOODAI turns it into data you can act on.

• Sentiment score (1–10)
• Frustration index
• Key themes driving calls
• Clear resolution outcomes

No more guessing why CX is breaking.
Now you know.

AI is only powerful if it’s connected to everything.MotionCX:→ Routes intelligently→ Automates interactions→ Assists age...
04/01/2026

AI is only powerful if it’s connected to everything.

MotionCX:
→ Routes intelligently
→ Automates interactions
→ Assists agents in real-time
→ Executes workflows instantly

Not a tool. A system.

Understanding how conversations feel is just as important as what is said. MOOD analyzes interactions to reveal emotiona...
03/24/2026

Understanding how conversations feel is just as important as what is said. MOOD analyzes interactions to reveal emotional signals that impact customer satisfaction and agent performance.

MotionCX Omnichannel Engagement ensures customers can connect through the channels they prefer while maintaining a consi...
03/19/2026

MotionCX Omnichannel Engagement ensures customers can connect through the channels they prefer while maintaining a consistent experience across every interaction.

Every interaction contains valuable insight. MOOD uses AI to analyze tone, language, and conversation patterns to reveal...
03/17/2026

Every interaction contains valuable insight. MOOD uses AI to analyze tone, language, and conversation patterns to reveal how customers and agents are really feeling.

MotionCX tracks every customer interaction across channels in one unified CX platform providing valuable insights that h...
03/12/2026

MotionCX tracks every customer interaction across channels in one unified CX platform providing valuable insights that help organizations improve service and satisfaction.

Stop guessing with post-interaction surveys. MOOD uses AI to analyze conversations and uncover where customer interactio...
03/10/2026

Stop guessing with post-interaction surveys. MOOD uses AI to analyze conversations and uncover where customer interactions are succeeding—or breaking down.

Managing multiple systems slows teams down. MotionCX provides a unified interface that streamlines workflows and improve...
03/06/2026

Managing multiple systems slows teams down. MotionCX provides a unified interface that streamlines workflows and improves productivity across your contact center.

MOOD reveals how employees feel during customer interactions, helping supervisors improve morale and performance.
03/04/2026

MOOD reveals how employees feel during customer interactions, helping supervisors improve morale and performance.

Improving CX starts with listening. Customer feedback, employee training, personalization, and process optimization work...
02/26/2026

Improving CX starts with listening. Customer feedback, employee training, personalization, and process optimization work together to drive meaningful improvement.

Address

Columbus, OH

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+16149842399

Website

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