What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

ContactUS Communications

Name: ContactUS Communications
Address: Columbus, OH, US
Telephone: +16149842399
Price range: Not applicable

Home
United States
Columbus, OH
ContactUS Communications

ContactUs Communications is U.S. based contact center services organization supporting global brands

Our business – our ONLY business – is providing top-grade consumer support to some of the best-known brands in North America. We provide support via phone, email, web chat or even automated self-service solutions.

- Sales
- Technical support
- Billing and credit services
- Subscriber retention
- Third party verifications or courtesy notifications
- Back office activities

With locations in Co

lumbus, OH and Grindstone, PA, ContactUS is helping to lead the charge of technology growth in the community.

08/28/2026

Every BPO announced AI in the last two years.

Most are bolting it onto stacks they acquired, a nine-figure deal here, a partnership there, three geographies, three tools, one slide saying "integrated platform."

We took a different path. We built our own CCaaS platform, MotionCX, and we've run it in production for eight years, on our own floor, against real calls, every day.

So when we built the AI in, it went into infrastructure we own and understand end to end. Not a connector. Not a partner's black box.

Built in. Not bolted on.

08/26/2026

🚨 WE’RE HIRING IN GRINDSTONE, PA! 🚨
Looking for a fresh start, a new opportunity, or a chance to grow your customer service experience? ContactUs Communications is hiring for TWO onsite opportunities — and training starts soon! 🎧💼

📍 Onsite: Grindstone, PA
We’re looking for friendly, dependable people who enjoy helping others, solving problems, and being part of a team. No two calls are exactly the same — and you’ll be making a difference every day!

💙 INBOUND CUSTOMER CARE AGENT
📅 Training Starts: August 31, 2026
Help healthcare providers with:
✨ Payment & transaction questions
✨ Account updates
✨ Website navigation & password assistance
✨ General customer support
💊 CUSTOMER SUPPORT AGENT – PRESCRIPTION PAYMENT PROGRAM

📅 Training Starts: September 8, 2026
Help participants navigate a program designed to make prescription costs more manageable by assisting with:
✨ Enrollment & elections
✨ Payment processing questions
✨ Prescription payment plan support
✨ Online account assistance
✨ Member information updates
🎯 Both roles are perfect for someone who:
✔️ Loves talking to and helping people
✔️ Has strong communication skills
✔️ Enjoys problem-solving
✔️ Can handle a fast-paced environment
✔️ Wants to build experience in healthcare and customer support

🔥 Two opportunities. Two upcoming training classes. One chance to start something new!

📣 DON’T WAIT — APPLY TODAY!
Tag someone who needs to see this or share it with a friend who’s ready for their next opportunity! 👇

08/20/2026

You heard from the furious and the delighted. Everyone else decided quietly. They didn't fill anything in, they didn't complain, and some of them didn't renew.

Mood reads every call we handle and gives each one two numbers. Sentiment: how the customer felt about the experience. Frustration: how hard the experience was on them. They move independently, and the gap between them is the part a single score hides.

Let us see if it works for you. Send us a sample of your recordings and we'll score them.

08/11/2026

Somewhere in your contact center, a billing dispute gets handled perfectly.

Someone worked out a better way three years ago and has run it that way ever since. It works. That version is the process worth automating, the real one, not the one in the SOP.

Fifteen years of running our own centers taught us where to find it. You ask the person who does it every day. Trace maps the work as it actually happens. Then you automate it. We're opening a small number of pilots.

07/28/2026

A few weeks ago we teased a smarter way to see how the work actually gets done before you point AI at it.

Here it is. Most contact-center AI fails for an unglamorous reason: it automates a process nobody ever mapped. Trace listens to real interactions and shows how the work truly happens, so AI lands where it belongs, not on top of something broken.

We built it the way operators do: on our own floors first. We're opening a small number of pilots. If you've tried AI and it didn't stick, this is the step most teams skip.

07/21/2026

We didn't run contact centers and then go build software. We built it while we were running them.
Every feature started as a problem at 2 p.m. on the worst day of the quarter and got solved on the floor, not in a planning deck. MotionCX works the way an operator needs it to, because operators built it.
We built it to solve our own problems first. Helping other teams solve theirs is the part we're proud of.

07/14/2026

Customers can tell when someone's really listening. So we removed everything that gets in the way of it.

No typing mid-conversation. No hunting for codes. No stepping away from the conversation to feed a system. MotionCX captures it all, as the call happens. The agent stays present. The record takes care of itself.

We didn't build this to sell it. We built it because we run the floor ourselves. Every day. Captured automatically. The way it should be.

07/09/2026

America just turned 250, a story of people solving hard problems. We've been quietly building something new, and we think it changes how this work gets done. We're letting a small group of clients see it first. Want in? Here's to the next 250, and everything we're building for it.

07/07/2026

America just turned 250, a quarter-millennium of big ideas and people doing the work. We're building too. MoodAI reads the sentiment behind every customer and employee interaction, so the people on our floors know what actually matters in the moment. The best ideas are still ahead. Let's build them.

07/02/2026

250 years ago, a few people decided some things were worth showing up for.
Every day, our people sign on to take the calls that matter most, the upset customer, the hard question, the moment a real person makes the difference.
It's not flashy. It never was. But it's the part people remember. Happy 250th, America — we're still answering.

Address

Columbus, OH

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+16149842399

Website

http://www.cusc.com/

Alerts

Be the first to know and let us send you an email when ContactUS Communications posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to ContactUS Communications:

Want your business to be the top-listed Business in Columbus?