05/28/2026
Let’s talk travel reality.
If you have ever experienced an IROP (Irregular Operations) while traveling, I would love to hear your story.
Delays. Cancellations. Missed connections. Long customer service lines. Confusing communication. Baggage issues. Weather disruptions. Crew timing out.
We have all seen them.
What frustrated you most during the experience?
What did the airline or airport do well?
What could have made the experience smoother for you as a customer?
As leaders across aviation discuss innovation, AI, communication, and operational recovery at the Aviation Festival in Miami, your feedback matters more than ever. Real customer experiences help shape better solutions for the future of travel.
Drop your thoughts in the comments. The good, the bad, and the “slept in the airport overnight” stories. ✈️