Kennedy Training Network, Inc.

06/08/2026

Are your reservations agents unintentionally offering discounts that guests never requested? Register for Kennedy Training Network's training webcast this month to learn how to confidently present rates and avoid unnecessary revenue erosion.

Register at www.KTNwebcast.com for complimentary access courtesy of our sponsors Travel Outlook - The Premier Hotel Call Center and Track Hospitality Software - A TravelNet Solution. Everyone who registers receives a copy of the recording.

06/04/2026

Are your agents prepared to explain today’s fast-changing rates to savvy, deal-seeking callers? Register for Doug Kennedy's training webcast this month to discover how to frame pricing conversations in ways that build trust and increase conversions.

For complimentary registration courtesy of our sponsors Track Hospitality Software - A TravelNet Solution and Travel Outlook - The Premier Hotel Call Center, visit www.KTNwebcast.com. All registrants receive a copy of the recording, even if you cannot attend live.

06/03/2026

What if just five phone calls could reveal why potential guests are booking—or not booking—with your hotel? Kennedy Training Network is offering the first 50 hotels to respond 5 complimentary reservations mystery shop calls designed to uncover missed opportunities, improve conversation habits, and help your team make every call count.

Today's callers are often looking for reassurance, guidance, and connection before they book. This complimentary offer gives hotel leaders the opportunity to experience KTN's professional mystery shopping process firsthand and gain valuable insights into how reservation calls are truly being handled.

Ready to hear what your guests are hearing? Contact Kennedy Training Network to claim your complimentary mystery shops while availability lasts. Read more at Hotel Online: https://www.hotel-online.com/news/kennedy-training-network-announces-complimentary-reservations-mystery-shopping-offer-for-new-clients

06/02/2026

The next topic in Doug Kennedy's monthly training series was just announced!

Are your reservations agents confidently defending rates—or immediately discounting them? Learn how to present pricing with confidence and turn objections into confirmed bookings in this month’s training webcast.

Read more about our upcoming webcast at Hotel News Resource: https://www.hotelnewsresource.com/article141452.html

05/29/2026

Kennedy Training Network's monthly training newsletter was just sent! If you did not receive it, you can read it here: https://mailchi.mp/kennedytrainingnetwork.com/ktn-lodging-industry-training-newsletter-may2026 and subscribe here: https://kennedytrainingnetwork.com/profile-update/

05/28/2026

05/26/2026

Technification, defined as the application of technology-based systems to a specific industry, was first used in the 1930s, but it feels more relevant than ever in today’s business world.

This is especially true in the lodging industry. Agentic artificial intelligence, large-language models, chatbots, and humanoid robots are grabbing headlines and commanding more of leadership’s attention.

No doubt, it’s super important to stay abreast of all the changes transforming the lodging industry. When deployed correctly, technology can and will positively impact guest experiences and simultaneously increase profits.

However, many solutions being touted in the name of increased operational efficiency may lead to commoditization, whereby price becomes the only remaining differentiator.

Consider the result when hotels remove even the remaining human connections from the guest service cycle. What is the best way to differentiate your hotel from others in the same location and within the same classification? Read Doug Kennedy's latest article at CoStar News Hotels to find out: https://www.costar.com/article/2133885481/technification-is-accelerating-commoditization

05/22/2026

Missed out on Doug Kennedy's live training webcast today? You can still register now and watch the recording here: https://register.gotowebinar.com/register/3602601979101426263?source=KTNwebcast

To sign-up for our future training webcasts on hospitality excellence and/or sales, visit www.KTNwebcast.com

05/21/2026

Of the more than 2,720 hotels for which Doug Kennedy has presented training during his career, he says that his visits to NIZUC Resort & Spa always stand out. Not only is it one of the most beautiful resorts in the world, but the colleagues here truly understand heartfelt hospitality.

It is befitting that they hold the prestigious Forbes Five-Star award.

We are so proud to have had this resort as a Kennedy Training Network hospitality and sales training client since 2017, having trained staff from the spa, reception, concierge/butlers, reservations, group/event sales, and guest relations/PBX. Thank you!