07/16/2026
Much of our work at McGowan Impact Consulting involves helping public agencies prepare for complex and high-stakes situations.
That preparation can include developing multiple communication scenarios, drafting adaptable messages, anticipating community questions and creating a clear process for communicating once a governing board makes its decision.
Advance planning does not mean the outcome has been predetermined. In fact, strategies and messages often change significantly—or are never used at all—because final decisions and circumstances evolve.
Without preparation, however, agencies may face delays at the very moment their communities expect prompt, accurate and transparent information.
A communications strategy is a roadmap, not a predetermined destination.
Preparation is not predetermination. Strategic communication prepares organizations to respond—not boards to decide.