IQOR

05/10/2026

To the mothers who give endlessly, lead with strength, and love without limits. Today, we celebrate you.

Thank you for the sacrifices you make, the resilience you show, and the warmth and guidance you bring into every life you touch. Your love shapes families, inspires communities, and leaves a lasting impact in ways words can never fully capture.

Happy Mother’s Day from all of us at iQor. 💙

05/06/2026

iQor Qares just hit a major milestone!

Our 9th Annual “Swing for a Cause” Charity Golf Tournament raised a record-breaking $380,000+ to support iQor employees and their families facing financial hardship around the world.

Held at the Copperhead Course at Innisbrook in Palm Harbor, Florida, this event brought together our incredible community of sponsors, partners, and employees, all united by a shared commitment to care for one another when it matters most.

Every dollar raised goes directly toward employee grants, helping provide relief during medical emergencies, natural disasters, and other life-changing events. In 2025, iQor Qares granted nearly $300,000 in support to 1,051 employees and their families across 28 sites in four countries.

Thank you to our sponsors, donors, and everyone who made this event possible.

Read the release: https://go.iqor.com/4947Div

[Press Release] “Swing for a Cause” Event at Innisbrook’s Copperhead Course Supports Employees Facing Financial Hardship Worldwide

05/02/2026

At iQor, we believe better outcomes start with a human-centered approach. In a world increasingly driven by AI and efficiency, it is easy to lose sight of what matters most. In her new best-selling book, “When Did You Stop Caring?,” our Chief Business Officer Natalie Beckerman explores the hidden cost of that shift and what it takes to bring empathy, intention, and humanity back into how we lead and design experiences.

From rethinking leadership to redefining how we view customers, employees, and culture, this perspective challenges us to look beyond performance alone and focus on what truly drives lasting results.

We are proud to see this important message brought forward at a time when it matters most.

Please check it out on Amazon here: https://go.iqor.com/3QLHbDN

04/28/2026

For live service games, the pressure to deliver more content is constant. The tolerance for poor player experience is not.

Today at Live Service Gaming Summit North America, John Pompei, VP, Gaming Practice at iQor, joins leaders from Electronic Arts, Sony Interactive Entertainment, KingsIsle Entertainment, and ProbablyMonsters to discuss how studios are balancing speed with quality and responding to player signals in real time.

Learn more about our growing gaming practice and how iQor is helping publishers retain and better engage players: https://go.iqor.com/48XDiSq

[Press Release] Gaming Companies Are Transforming Fragmented Player Data Into Real-Time Intel to Drive Engagement, Retention, and Revenue

04/15/2026

iQor is proud to sponsor two premier ANNIKA Foundation events in 2026, the Executive Women’s Clinic and the iQor College-Am held in conjunction with the ANNIKA Intercollegiate presented by 3M.

Together, we are investing in experiences that bring leaders and rising talent together, helping expand opportunity, build confidence, and support women at every stage of their journey. We are honored to partner with the ANNIKA Foundation to help advance women in business and beyond.

Read the announcement: https://go.iqor.com/4ejlMvq

[Press Release] Partnership Advances Women in Leadership Through Premier Golf and Networking Experiences

03/25/2026

Women’s History Month is not just about how we begin the conversation, but how we carry it forward. As the month comes to a close, we recognize that progress isn’t made in days. It’s shaped by consistent actions from those who challenge norms, expand opportunity, and invest in others.

This month and every month, we celebrate the women across our global teams who drive innovation, support our customers, and strengthen our communities. Today, women represent 55% of our global workforce and 45% of our leadership roles, reflecting the impact women are making across iQor and our continued commitment to expanding leadership opportunities.

We are proud to celebrate the women who have paved the way and those who are helping define what comes next.

03/08/2026

On International Women’s Day, we recognize the women whose leadership strengthens our teams, our communities, and our industry. Across the Philippines, India, and Egypt, three of our country leaders share what this day means to them.

At iQor, empowering women shows up in how we develop leaders, expand opportunity, and create environments grounded in equity and impact.

We are proud to stand alongside the women shaping what comes next and lifting others as they rise.

Who has inspired your career journey? Tag them below and share your story.

03/02/2026

We’re celebrating a 2026 Silver Stevie Award for our proprietary iLead Mentoring Program.

Deployed across 11 countries, iLead strengthens leadership readiness and helped increase internal Agent to Supervisor promotions to 94% in 2025, demonstrating the depth of our global leadership pipeline.

This marks our 49th learning award and reflects our commitment to building leaders who drive measurable results for our clients and our people.

Read the announcement: https://go.iqor.com/405K6so

[Press Release] Recognition honors transformation of iLead Mentoring Program into a scalable, global standard for CX leaders

02/25/2026

Raising the bar for CX starts with asking the right questions. This week at Customer Response Summit (CRS) Amelia Island, the industry’s foremost CX leaders are gathering to challenge assumptions, benchmark progress, and define what exceptional care looks like in 2026.

On Thursday at 1:30 p.m., our Chief Growth Officer, Colleen Beers, will introduce the main stage session, “CX Livewire: Polling, Predictions, and Instant Feedback.”

Grounded in the latest 2026 CX Leaders research and brought to life through real-time audience polling, the discussion will examine CX influence, the effective use of program data, meaningful measurement, and consistency across channels.

At iQor, we see every day how real-time insight across the customer journey elevates experience and drives smarter decisions, and we are proud to support this dialogue.

There’s still time to join the conversation and connect with Colleen and Tim Bauza onsite.



https://go.iqor.com/3MF7Xfv

02/23/2026

Gaming revenue is projected to reach $564B in 2026, and with that growth comes new operational pressure. Rising player expectations. Expanding user-generated content. Increasing trust and safety demands. A sharper focus on retention over acquisition.

Player support is no longer a cost center. It is a strategic growth lever.

Today, iQor CXBPO™ announced the expansion of our AI-powered Gaming Practice following approximately 140% year-over-year growth in gaming services revenue.

We are also pleased to welcome industry veteran John Pompei as Gaming Practice Lead to guide this next stage.

As gaming ecosystems evolve, we are helping publishers strengthen community trust, improve retention, and scale intelligently.

Read more: https://go.iqor.com/3OvFZU8

[Press Release] Industry veteran John Pompei to lead investment in gaming CX, trust and safety, and analytics

02/20/2026

Care doesn’t clock out.

Healthcare is built on moments when trust matters most, and caregivers carry that responsibility every day.

In 2024, $355B was allocated to non-clinical labor across U.S. healthcare systems, underscoring how critical strong support functions are to sustaining care delivery.

At iQor CXBPO™, we help healthcare organizations build intelligent, data-driven CX that reduces friction and keeps caregivers focused on care.

Explore how data-driven CX is shaping the future of care delivery.
https://go.iqor.com/4652kOe