07/27/2024
Using Interactive Voice-AI For Training
(Sales, Customer Service, Leadership Training..)
I've had my head down in the weeds a lot lately on projects, and that's made it hard to publish as many updates as I would ideally like to on the work we've been doing!
Here's a video example of one of the Interactive Voice-AI training modules that we put to practical use: https://www.loom.com/share/ee72ba94058a4bb482a847a0077adc9f?sid=945aa48b-98cc-4f4e-92b0-90c05ca19618
In this video, I use a simple Custom GPT prompt on voice-mode to let our 14 year old son practice door-knocking scripts for a couple of days before he hit the neighborhood to solicit customers for his trashcan cleaning business.
(Results: He spent about 4 hours total running through these modules on varying difficulties, and then hit the streets. 2 hours later, about 30 doors knocked, 7 paying customers + 5 more interested. Pretty good close rate!!)
I've tested quite a few use cases on these in recent months, including:
-For Justin Knox's concealed weapons courses, we've had a version of this voice AI that our students interact with to simulate what it would be like to be interviewed by a detective after you've discharged your weapon in a self-defense scenario. We then take that interview and have GPT convert into "lawyer mode" and outline how they'd prosecute based on the detective interview.
Lessons Learned: Don't discharge your weapon lightly, and the smartest thing to do is to always wait until you have your lawyer before discussing anything!
-When I've been building my accounting team at Housecall Pro, I've started using voice AI simulators for mock call training for my Onboarding Specialists . Take real call transcripts, SOP outlines of the process, and instructions for difficulty ratings and these simulators produce unique and replicable mock client calls of varying difficulties, PLUS they review the rep performance and provide coaching feedback.
My recent onboarding teams gave this great reviews and said it really helped them get comfortable with how they'd be speaking to clients, before ever "going live".
Use cases we're working on:
-Sales training and objection handling. Train on scripting playbooks and sales materials.
( I'm excited to test one I'm calling "the Gauntlet", which is a rapid-fire series of increasingly difficult client objections that the rep needs to handle as smoothly as possible. How far can they get in the Gauntlet??)
-Leadership training: Working on some models trained to help managers and leader handle challenging conversations, practicing things like communicating during performance reviews, setting boundaries, or handling other types of conflict.
Several of you have reached out with questions about these- if you still have some, please send me another DM and I'll do my best to get you feedback!
-MK
PS
This is one of the key topics we'll be demo-ing and showing you how you can build these to utilize and leverage in your own business during our Contractor Lab Live workshop event in Vegas on Oct 3 & 4th. Check it out if you'd like to join!
https://cll.knoxoutai.com/
Join us in Las Vegas, Oct 3 & 4, for an immersive two-day workshop that will revolutionize your contracting business!Powered by Knox Out AI and the Pro Painter Network, this event is designed to propel your company into the future with cutting-edge AI tools and strategies.Tickets are just $497 ea fo
