A UK entity - Customer Service Guru http://customerserviceguru.co.uk/- has endowed me with the customer service guru title. You can even find me in the Silicon Valley Dictionary! http://svdictionary.com/words/customer-service-guru. I speak on customer service related topics to share my knowledge and experiences. We add value to our clients by:
Documenting current work processes in order to ident
ify improvement opportunities. Documenting task procedures and creating systems manuals to ensure consistency in service delivery for both internal and external customers. Providing supervisor/manager training geared to providing a wholistic view of one's organization so that decisions are based upon an understanding of the impact to the whole organization. Assisting in identifying critical customer-centered key performance indicators along with what within the organization contributes to indicator outcomes. Providing basic customer service skills training to employees servicing customers via phone, field, face to face and online. I am the author of one book - "Keys to Delivering Amazing Customer Service"
COMPANIES THAT I SEEK TO HELP ARE:
Small Businesses with annual revenue of $1.5 million to $20 million. Service ( hotel, insurance, home services, business services, distributors, franchises, etc.) providers who are experiencing exponential growth and or realize that your current methods of operation requires an upgrade. IF YOUR COMPANY IS ONE OF THE ABOVE AND YOU ARE STRUGGLING WITH:
Customer Retention
Employee Retention
Inefficient and Undocumented Work Processes
Undocumented Task Procedures
Or if you have a need for the training mentioned above. YOUR NEXT STEP IS TO:
Contact me either at 281-467-9189 or email me at [email protected]
For what others think of my work, view my testimonials in the testimonial section of my profile or on my website at: http://errolallenconsulting.com/testimonials/
