06/24/2026
Your Onboarding Is Already Broken (And You Don’t Even Know It Yet)
Most service business owners think onboarding is the thing that happens after a client signs the contract. The welcome email. The kickoff call. The shared folder you scramble to organize the night before. But what you don’t know is that your onboarding started long before that moment. It started the first time a prospect landed on your website. It started when they read your thought leadership piece, watched how you responded to a comment, or received your proposal....
Most service business owners think onboarding is the thing that happens after a client signs the contract. The welcome email. The kickoff call. The shared folder you scramble to organize the night …