Stuart Chant Consulting

25/11/2024

Check out my blog post https://wix.to/1FQ3tIb

On Sunday, I visited a car dealership, and experienced a common but ineffective opening line from a salesperson: “How is your day going so far?” At first glance, this might seem like a warm, friendly question to break the ice. But if I were training a sales team, I’d strongly advise against it...

25/11/2024

Check out my blog post https://wix.to/Tx2dX9S

On Sunday, I visited a car dealership, and experienced a common but ineffective opening line from a salesperson: “How is your day going so far?” At first glance, this might seem like a warm, friendly question to break the ice. But if I were training a sales team, I’d strongly advise against it...

21/09/2024

Check out my blog post https://wix.to/fKImkVY

Engagement Over Monologue Many salespeople treat the sales presentation like a race—they rush to get to the moment they’ve been waiting to show off their product or service. This is natural, as sellers are often trained extensively on the features of what they’re selling. They are in their com...

19/09/2024

Why sellers should spend more time discovering than pitching. Check out my blog post https://wix.to/PtfxuSa

For over twenty years, I’ve helped sales teams achieve extraordinary results through consultative selling. One key lesson I’ve learned is that the real magic happens in discovery, not in the presentation. Too many salespeople rush to pitch their solutions without fully understanding what the cli...

17/01/2024

If you have a kid that wants to learn guitar Will has three spaces for students.

06/10/2023

04/10/2023

Will and Rose avenues latest song.
Now on Spotify

Rose Avenue · Song · 2023

18/10/2022

There is so much advice about listening out there. Most of it is to shut up or stop talking which is fair, but no one tells us what to do while listening. Watch this 90-second video for a question you can ask yourself while listening

16/01/2021

watch short videos and learn how to lead more interactive, more engaging Zoom meetings

26/10/2020

What do these four phrases have in common?

I am just checking in
I am just following up
I am looking forward to talking to you
Please call me back at your earliest convenience

If you said they are the kind of spineless, subservient phrases salespeople use in their communications all the time, it would be harsh, but you would be right.

Overly polite, pandering language seems to happen more often in email than it does in real life. As an Englishman, I always notice how polite people when they write an email, but politeness does not advance the sale, it gives prospects too much power.

Three years ago, we were hired by a national retail company worried because prospects were not responding to their emails. We read their emails and quickly knew why prospects weren’t replying.

The emails were full of phrases like “If it is not too much trouble,” “I would love to show you…..” or “I would love to get on your calendar…”

Once they understood their mistake their emails became more direct.

Here are some of my favorites language to avoid

Thanks for your time.

Thank you for taking a look at what we have to offer.

I am just following up.

I am just giving you a call.

I would like to see if

I look forward to hearing from you

I am just checking in…

I would greatly appreciate it…

I would greatly appreciate a callback.

I am looking forward to hearing from you

Thank you for speaking with me

Don't feel bad if you are using some of these words and phrases right now, just consider the impact they may have on prospects.

Below is a list of words and phrases we recommend you use instead:

I am writing because

After our initial conversation, you will know if you want to move to the next level

I am calling because

How does it sound?

My intention is

You may not know me

I am not sure if this is for you

You can reach me at

If you are open to it…

To best utilize your time and mine

Does that sound appropriate?

It is perfectly ok if this is not for you

The next step would be

I am guessing you have not had time to think about this

Let me know if that works

If you have standard email templates in your CRM or are worried about the effectiveness of your sales emails, let's grab a virtual cup of coffee and get to work.