05/26/2026
Statistically, these are the top 5️⃣ most important things for guests when booking a hotel.
Some are obvious, some can be overlooked.
For example - we have spoken before about how hoteliers often use technology to overlook and bypass genuine human hospitality.
This research shows, however, that the service element, best conducted by humans, is still of paramount importance.
After all, if you think of your favourite moments in a hotel, how many were involving the staff, in one form or another?
We believe technology helps hoteliers offer a better overall guest experience, 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 removing the human element.
Do you agree with these, or believe there is something missing here?
