Zana Devine Hospitality

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01/15/2026

Most performance issues come from unclear expectations.

Employees don’t fail because they don’t care.
They fail when expectations are never clearly defined.

People perform best when they understand:
What their role actually is
What they are responsible for
What outcome is expected to produce

That clarity must be communicated, verbally and in writing.

If expectations were clearly set, agreed upon, and documented, and performance still doesn’t align, then leadership has a responsibility to revisit the conversation.

Sit down.
Clarify again.
Allow adjusting.

But if nothing changes after that, leadership isn’t being firm; it’s being unclear.

Leadership takeaway:
Clear expectations protect both the employee and the business.

Clarity creates accountability.
And accountability creates results.

This is a great one to review with your staff.






HospitalityLeadership
ManagementTraining

01/13/2026

Outstanding service professionals never say these words.

Words shape the guest experience more than most leaders realize.

Phrases like:
“No problem.”
“I don’t know.”

They may seem harmless, but they don’t create confidence or connection.

Train your staff to respond with intention.

“Hello, ladies and gentlemen, I’ll find that answer for you.”

That shift matters.

Because guests respond to:
Warmth
Affirmation
Welcoming, hospitable language

Whether in person or on the phone, tone and verbiage determine how people feel, instantly.

Leadership takeaway:
Service excellence starts with the words your team is trained to use.

Review your scripts.
Refine your language.
You’ll see the difference immediately.

Try this out on your next shift.






PeopleFirstLeadership
ServiceCulture

01/12/2026

A training day dedicated to mastering skill, safety, and results, because growth never stops in aesthetics.

01/08/2026

These small service habits quietly cost you thousands.

Great service isn’t loud.
It’s observant.

True attentiveness happens before a guest ever has to ask for anything.

That starts with training your team to:
Make eye contact quickly
Approach with warmth
Keep guest needs front and center

When guests don’t have to ask, they feel cared for.
And when guests feel cared for, trust builds.

Every role matters: server, host, bartender, busser, barback, manager.

Leadership takeaway:
Attentiveness is anticipating needs before they’re spoken.

That’s how service becomes memorable.
And that’s how revenue grows naturally.

These principles are explored more deeply in my book, Build to Serve, Trained to Lead, available on Amazon.

This is a great one to review with your staff.






PeopleFirstLeadership
CustomerServiceStrategy

01/06/2026

If upselling feels awkward, you’re doing it wrong

Upselling isn’t about pushing.
And it’s not about money.

When staff feel uncomfortable offering add-ons, the issue isn’t the guest, it’s the language being used.

Instead of asking,
“Do you want dessert?”

Train your team to paint a picture.

“Our chef just prepared a warm apple tart. Did you leave room for something sweet, or would you like to indulge a little?”

That isn’t selling.
That’s guidance.

Guests don’t respond to pressure.
They respond to clarity, imagery, and confidence.

Leadership takeaway:
Upselling works when it feels like service, not a transaction.

Train words, not scripts.

Save this for your next team training.






UpsellingWithIntegrity
LeadershipDevelopment

12/26/2025

Scarcity Isn’t Your Real Problem , THIS Is 👀✨

When we feel short-staffed, overwhelmed, or stretched thin on our floors, it’s easy to slip into scarcity mode. But here’s the truth:
Your staff isn’t the problem , the lack of recognition is. 💡✨

Most employees don’t just need a paycheck…
They need acknowledgment.
They need gratitude.
They need to feel seen by the leader they’re showing up for.

A simple moment of face-to-face appreciation
“Thank you for being here,”
“I’m grateful you’re part of this team,”
“I see the effort you’re putting in,”
goes further than any bonus ever could. 🌟

Verbal respect builds loyalty.
Verbal respect builds culture.
Verbal respect builds confidence.

And when your people feel valued, they’ll give you everything you wished scarcity could solve.

If you’re ready to lead with deeper connection + stronger influence, my book can help:
👉 Built to Serve, Trained to Lead
Amazon link: https://amzn.to/3VCpnKy

✦ More leadership tools + human-centered strategies, link in bio ?






LeadershipThroughConnection
ServiceIndustryInsights
CultureStartsWithYou

12/22/2025

Want a Motivated Team? Try THIS Incentive Hack 💡🔥

Incentives aren’t just “bonuses”… they’re powerful motivation systems that keep your staff excited, focused, and ready to show up as their best selves. ✨

When you create weekly, monthly, or quarterly challenges tied to clear ROI goals, your team suddenly has something bigger to strive toward , together.

Here’s why incentives work:
✔️ They spark healthy competition
✔️ They create team unity + collaboration
✔️ They boost performance and guest experience
✔️ They show your staff you value their hard work 💫

And your rewards don’t need to be huge:
A gift card, a bottle of wine, a personal treat… or even a paid day off can completely shift someone’s drive and commitment.

Motivated teams build motivated businesses.
Try implementing a challenge this week, you’ll feel the difference on your floor. 🔥

✦ More leadership tools + service strategies, link in bio ✨






StaffEngagementIdeas
LeadershipStrategy
ServiceIndustryWins

12/19/2025

Before You Bring In a Coach… Do THIS First 🔑✨

Bringing in an outside coach can completely transform your team, but only if your staff knows why this change is happening. 💡✨

When owners or managers suddenly introduce a coach without context, it creates friction, confusion, and even fear within the team. No one performs well when they feel blindsided.

Here’s what to do instead:
✔️ Have an honest conversation BEFORE the coach arrives
✔️ Let your team know help is coming , not criticism
✔️ Explain that the goal is to amplify their strengths
✔️ Make it clear the changes ahead benefit everyone

When you lead with transparency, authenticity, and clarity, your team feels supported rather than threatened. And that’s when real transformation begins. 💫

If you’re ready for more leadership tools, check out my book:
👉 Built to Serve, Trained to Lead
Amazon link: https://amzn.to/3VCpnKy

✦ More leadership resources for service professionals, link in bio ✨






TeamAlignmentMatters
EmpoweredWorkCulture
LeadWithTransparency

Sippin, vibin, and building bridges , nothing like networking at a winery, doing what I love most, surrounded by artist...
05/22/2025

Sippin, vibin, and building bridges , nothing like networking at a winery, doing what I love most, surrounded by artists and souls that inspire.
Cheers to connections that age like fine wine 🍷📷✨️

Favorite thing to do, Networking .....😁
05/10/2025

Favorite thing to do, Networking .....😁

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Los Angeles, CA

Telephone

+13233071337

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