02/23/2026
Most brands talk about personalization. Few actually get it right.
In this episode of The Brand Behavior Podcast, host Juntae DeLane sits down with Colby Flood and Sarah Fruy to break down what effective personalization really looks like, and why it’s more than just using a customer’s first name.
🎧 Tune in now
https://digitaldelane.com/podcast/the-power-of-personalization-crafting-unique-customer-journeys/