Curt, RN Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Curt, RN, Business consultant, Macomb Township, MI.

I assist healthcare professionals in enhancing their communication with their communities by crafting comprehensive strategies, establishing effective structures, and implementing robust systems that foster meaningful and profitable relationships.

06/12/2026
06/12/2026

The ‘WOW’ Factor For Patient Intake

A standard intake means clipboards, waiting rooms, and patients who feel like a number. A "wow" intake means digital forms, a personal welcome, and patients who feel valued before their visit even begins.
You only get one chance to make a first impression. Most practices waste it. You don't have to.

Here are five touchpoints to transform a standard intake into an experience patients will talk about:
1\. Digital Intake Forms (Sent at Booking)
Paperless, mobile-friendly forms are sent the moment a patient books. No clipboards, no waiting room scramble. The patient arrives with their intake already done, and your clinical team has the information they need before the visit starts.
2\. Personal Welcome Video (Sent the Day Before)
This touchpoint surprises people the most and gets the biggest reaction. It's a 60-second video from the provider, recorded once and delivered automatically to every new patient. "Hi \[First Name], I'm Dr. \[Name]. I look forward to meeting you tomorrow." That's it. Patients arrive feeling like they've already met their doctor, and their anxiety is eased before they even walk in the door.
3\. Preparation Brief (Sent 48 Hours Before)
Provide answers to every logistical question before it becomes a source of stress: parking instructions, what to bring, and what to expect. This single touchpoint reduces no-shows and late arrivals more reliably than any reminder call.
4\. Personalized Arrival Note (Sent the Morning of)
A brief, warm message addressed to the patient by name: "We're ready for you, \[First Name]. See you at 10 am." It's automated and only takes three sentences, but it makes the patient feel like your entire team has been thinking about them.
5\. Staff Briefing Card (Prepared 15 Minutes Before)
A one-line internal note so your front desk knows exactly who is walking in—their name, reason for the visit, and any concerns flagged on the intake form. When a patient hears, "Hi Sarah, we've been expecting you," instead of "Name?" the "wow" experience truly lands.

These five touchpoints can be fully automated, requiring no additional staff time.

Let's reframe a common misconception. Most practice owners see patient retention as a clinical problem, believing that good care is what keeps people coming back. While clinical quality is essential, research consistently shows that patients leave practices due to experiential failures. They felt rushed, ignored, or treated like a transaction.

The pre-arrival process is the first chapter of the patient experience. When that chapter is warm, organized, and personal, patients walk into the exam room already trusting you. That trust strengthens the clinical relationship, increases retention, and makes your Google reviews write themselves.

The "wow" factor doesn't require more staff; it requires a system that runs automatically and shows every patient that you were thinking about them before they even arrive.
If you want help designing and automating this intake system for your practice—including the forms, welcome video framework, email sequence, and staff briefing workflow, all running inside your site without adding a single hour to your team's week—that's exactly what we build.
Contact me for a free, no-pressure, no-obligation 20-minute strategy session. Come with your current intake process in mind, and we'll show you exactly what to change first.

I'm Curt Landrith, and I look forward to connecting with you soon.

Send a message to learn more

Deadlines...
06/11/2026

Deadlines...

System Building: The Welcome Sequence - Building instant trust the second someone joins your email list.
06/11/2026

System Building: The Welcome Sequence - Building instant trust the second someone joins your email list.

06/11/2026

What if I told you the single most effective way to grow your practice organically this year doesn't require an ad budget, a marketing agency, or a film crew?

It requires a phone, a topic, and three minutes a week.

I’m talking about a health tip video series. Not a one-off video or a promotional clip, but a consistent, weekly series where you show up and answer one question your patients are already asking.

Practices that do this well don't just grow their online audience. They create something far more valuable: a community of patients—and future patients—who genuinely look forward to hearing from them.

Today, I’m going to show you exactly how to build one.

Most practice owners I speak with have tried video at some point. They recorded something, posted it, got a handful of views (mostly from staff), and quietly gave up.

The reason it didn't work isn't what they usually think.

It wasn’t the camera quality, the editing, or the topic.

It was that they posted once. Maybe twice. And then stopped.

Here's the fundamental truth about building an audience with video: a single video is a whisper. A series is a conversation.

When patients know a new video is coming every Tuesday—that you show up every week with the same format, face, and value—they start to anticipate it. They share it. They subscribe. They start to feel like they know you before they ever book an appointment.

That is the compounding power of a consistent series, something no one-off video can replicate.

Let me tell you about a physician I worked with in the Midwest. Twelve years in practice, a genuine passion for preventive care, and the kind of doctor who spends extra time in the exam room because he truly cares if his patients understand.

He had tried posting on social media before—a few general health posts, a couple of videos about flu season. Nothing stuck. After three years of sporadic posting, his page had 180 followers.

We tried one thing differently. We picked one day—Wednesday—and committed to posting one three-minute health tip video every Wednesday morning. No exceptions. Same format, same intro, same thumbnail style, every single week.

The topics came directly from his exam room: the questions his patients asked most often. Blood pressure myths. Sleep and metabolism. What lab numbers actually mean. Real questions, answered in plain language. His face, his voice, his warmth.

Within six months, his Facebook following grew from 180 to over 2,400. His YouTube channel gained 1,100 subscribers. New patients were calling his office specifically mentioning the videos, saying, "I've been watching you for months. I want you to be my doctor."

He didn't add a marketing team. He didn't increase his ad spend by a dollar. He just showed up, every Wednesday, with one useful tip. And his community responded.

Let me show you the difference between what most practices do and what actually works.

The typical practice video talks at patients. It's informational but impersonal, the topic is generic, and there's no consistent schedule. It opens with the practice name instead of a hook and feels more like a lecture than a conversation. No wonder it gets three views.

The series approach is completely different. It answers the specific questions your patients are already asking. It’s posted on the same day every week, so they know when to expect it. It's personal—one provider, one topic, three minutes. And it opens with a hook that earns the viewer's attention before they have a chance to scroll past.

And here's the result that matters most: patients share it because it helps someone they know.

A series builds an audience. A one-off video gets forgotten.

The content itself matters less than the consistency. Show up every week, and your audience grows. Skip weeks, and it stalls.

Now, let's talk about what goes inside each video. Every episode should follow the same five-part formula. Once you internalize this, you can record a video in under 20 minutes, from ideation to done.

Part 1: The Hook (0-15 seconds)
Open with a question or a surprising fact your patient is already thinking about. "Did you know that most people with high blood pressure have no symptoms at all?" That's a hook. It earns you the next three minutes.

Part 2: The Problem (15-45 seconds)
Name the pain, the symptom, or the misconception clearly. Make the viewer feel seen and understood before you start teaching. This is what keeps them watching.

Part 3: The Tip (45 seconds - 2 minutes)
Deliver one clear, specific, actionable tip. Not three. Not five. Just one, explained simply and completely. The discipline of one tip per video is what makes the format work—and what patients remember and share.

Part 4: The Proof (2:00 - 2:30)
Offer a brief clinical stat, a patient story, or a simple analogy that makes the tip feel real and trustworthy. This is what separates your video from a generic blog post—your clinical credibility, applied to something specific.

Part 5: The Next Step (2:30 - 3:00)
End with one clear call to action. Book an appointment, subscribe for next week's tip, or share this with someone who needs it. Every video ends with an invitation, not a sales pitch.

One topic. One tip. One call to action. Every week. Without fail.

That’s the formula. Twelve videos in, you'll have built more trust with your community than most practices build in three years of sporadic posting.

Here's what I want you to take away from this.

You already have everything you need. You have the knowledge—you answer these questions every day. You have the credibility. You have the patients whose lives you've changed.

The only thing standing between you and a series that builds your practice organically—month after month, video after video—is a decision. A decision to show up consistently. To pick a day, commit to the format, and trust that the audience will come.

Your patients aren't tuning in for production value. They're tuning in for you.

The practices that understand that—the ones that show up every week, plain and honest, with one useful thing to say—are the practices that patients follow, trust, and choose.

If you want help building your health tip series—picking your first topics, setting up a schedule, and creating a professional branding system—that's exactly what I do.

Connect with me for a no-cost, no-obligation conversation to help you get started.

I'm Curt Landrith, and I look forward to speaking with you.

With money he received on his birthday (May 28) our son Chris bought a NY Mets baseball cap. Our uncle Hobie holds the h...
06/10/2026

With money he received on his birthday (May 28) our son Chris bought a NY Mets baseball cap. Our uncle Hobie holds the honor of being the very first draft choice when the Mets joined MLB in 1962!

Quote of the Day: "Dream it. Wish it. Plan it. Do it."
06/10/2026

Quote of the Day: "Dream it. Wish it. Plan it. Do it."

Address

Macomb Township, MI

Opening Hours

Monday 9am - 9pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 1pm

Telephone

+15866892040

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