PULSE 360 Program

04/01/2022

Emotional intelligence as conceptualized in the use of 360 degree feedback was positively related to overall performance ratings of potential leaders. The current findings support the notion that potential leaders who demonstrated a humble pattern or an accurate pattern of self-rating scored significantly higher in their leadership, teamwork, and interpersonal/communication skills than those with an aggrandizing self-rating.

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Emotional intelligence as conceptualized in this study was positively related to overall performance ratings of potential leaders. The ever-increasing roles and potential responsibilities for PMAs suggest that these organizations should consider multisource performance reviews as these potential fut...

03/28/2022

Twelve service chiefs participated in 360° feedback surveys and coaching as part of a departmental leadership development activity. Ten behaviors were identified as improvement opportunities and nine behaviors were identified as behavioral strengths at baseline.

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Twelve service chiefs participated in 360° feedback surveys and coaching as part of a departmental leadership development activity. Changes in the means of both composite survey scores and individual behavioral item scores over time were evaluated with paired t tests. Agreement between self-rating ...

03/21/2022

Understanding the Importance of Surgeons’ Nontechnical Skills Through 360° Feedback: Both physicians-in-training and in-practice physicians may benefit from engaging in empathic and constructive behaviors with patients and team members. Personality traits acted as predictor variables in the regression models and patient satisfaction and teamwork performance were utilized as outcome variables.

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Both physicians-in-training and in-practice physicians may benefit from engaging in empathic and constructive behaviors with patients and team members. Backward stepwise regressions were used to determine which model with the most variance used the fewest explanatory variables. Personality traits ac...

03/17/2022

The past decade has seen intense interest and dramatic change in how hospitals and physician organizations review physician behaviors. Using 360-degree anonymous feedback surveys to screen for improvement opportunities in physician core competencies enables organizations to selectively offer education to further develop physician EI. On the basis of a literature review, we determined that physician EI plays a key role in leadership; teamwork; and clinical, financial, and organizational outcomes.

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The past decade has seen intense interest and dramatic change in how hospitals and physician organizations review physician behaviors. The characteristics of successful physicians extend past their technical and cognitive skills. Two of the six core clinical competencies (professionalism and interpe...

03/15/2022

The relationship between Quality PULSE 360 feedback scores and measures of patient satisfaction reaffirm that feedback from work team members may provide helpful information into how patients may be perceiving their physicians’ behavior and vice versa. Furthermore, the findings provide tentative support for the use of team-based feedback to improve the quality of relationships with both coworkers and patients.

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The relationship between Quality PULSE 360 feedback scores and measures of patient satisfaction reaffirm that feedback from work team members may provide helpful information into how patients may be perceiving their physicians’ behavior and vice versa. Furthermore, the findings provide tentative s...

03/14/2022

Multisource feedback driven intervention improves physician leadership and teamwork:

Baseline multisource feedback scores vary by specialty and improve based on feedback, goal-setting, coaching, and education. In particular, physicians who start with low scores have the greatest potential for leadership teamwork index improvement.

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Baseline multisource feedback scores vary by specialty and improve based on feedback, goal-setting, coaching, and education. In particular, physicians who start with low scores have the greatest potential for leadership teamwork index improvement. Surgeons had a significantly lower baseline leadersh...

03/11/2022

360 degree evaluations can provide a practical, systematic, and subjectively accurate assessment of surgeon performance without undue reviewer burden. The process was found to result in beneficial behavior change, according to surgeons and their coworkers!

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360 degree evaluations can provide a practical, systematic, and subjectively accurate assessment of surgeon performance without undue reviewer burden. The process was found to result in beneficial behavior change, according to surgeons and their coworkers. Survey response rate was 31% for surgeons (...

03/09/2022

Surgeon behavior, as assessed by 360-degree review, is associated with malpractice claims. These findings highlight the importance of teamwork and communication in exposure to malpractice. Although the nature of malpractice claims is complex and multifactorial, the identification and modification of negative physician behaviors may mitigate malpractice risk and ultimately result in the improved quality of patient care.

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The range of claims among a study of 264 surgeons was 0 to 8, with 48.1% of surgeons having at least 1 claim. Multiple positive and negative behaviors were significantly associated with the risk of having malpractice claims. Surgeons in the bottom decile for several items had an increased likelihood...

03/08/2022

“Stress is a double-edged sword. When managed appropriately, it can lead to peak performance in high-pressure professions, while the potential negative effects of stress are well documented, being directly related to seven of the ten leading causes of death in industrialized nations.”

Managing Stress in the Orthopaedic Family: Avoiding Burnout, Achieving Resilience: https://digitalcommons.wustl.edu/cgi/viewcontent.cgi?referer=&httpsredir=1&article=2038&context=open_access_pubs

03/03/2022

While organizations can learn from the systems successfully used by businesses, it is not advisable to use their surveys and protocol, but rather to select one that is designed for healthcare and .

Four Essential Components of a 360-Degree Training & Feedback System for Physicians:

While healthcare organizations can learn from the 360-degree feedback systems successfully used by businesses, it is not advisable to use their surveys and protocol, but rather to select one that is designed for healthcare and hospitals. The following are four essential healthcare-specific criteria....

03/02/2022

“The hypothesis of a positive relationship between physicians’ empathy and patients’ clinical outcomes was confirmed, suggesting that physicians’ empathy is an important factor associated with clinical competence and patient outcomes.”

Physicians’ Empathy and Clinical Outcomes for Diabetic Patients: https://journals.lww.com/academicmedicine/Fulltext/2011/03000/Physicians__Empathy_and_Clinical_Outcomes_for.26.aspx