My Dental Coaching/ Teresa Santos Coach

01/23/2014

Just a friendly tip for our friends:

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06/18/2013

Here is the tip of the week!

With each client I work with, the first step in planning their social media strategy is to evaluate their website. I often find there are some elements missing that we will need in order to run an effective social media campaign, and to truly generate leads to sales. These missing pieces are often the following

1. Good search engine optimization

2. A blog

3. An opt-in form to capture emails

And often, the easiest way to incorporate these pieces into a website is through a website redesign. You may find yourself in this same situation. If your website was created 3 or 4 years ago by a web designer you no longer work with, you may be in this same boat.

06/11/2013

Tip of the week!
Patient surveys are extremely valuable tools that can provide enormous amounts of information. The knowledge gained from asking a few straight forward questions can yield major returns for the entire team. If you have concerns about how team members are interacting with patients, pose a few simple questions and you’ll know if those worries are valid. If you are considering a major change to your practice, such as relocating or opening a second office, you can assess how your patients would react. You’ll discover how patients really feel about your new financial policy, billing procedures, or even how well they believe dental procedures are explained to them.

Surveys not only provide excellent, highly valuable information to the dental team, they send a clear message to patients that they are appreciated. Furthermore, patients respect and welcome your efforts to improve the products and services that they are purchasing.

For good reason, patient feedback is the most valuable tool in practice management and development.

don't forget the most important part, make sure you address those concerns with the patients, with a simple phone call or reply to their review or survey, don't just ignore but acknowledge.

If you need help with this call me at 786-226-7145 I can help with your social networking and maintenance of your surveys and reviews.

06/03/2013

Tip of the week!
Each of your employees should be able to answer these questions following your guidelines and they should all be answered the same. If this is not occurring, start by training your team on how to explain the most common treatment recommendations that you make in your practice.

Think about this - your Schedule Coordinator should be calling patients with unscheduled treatment. It is important for her/him to review the clinical notes and explain to the patient why the treatment was recommended and the consequences should the patient postpone or decline the treatment. Can your Schedule Coordinator do this? If not, they need to be educated about the various types of treatment you perform.

Mrs. Smith is dismissed to the Schedule Coordinator to make her next appointment for a bridge to replace a missing tooth. She asks Julie, the Schedule Coordinator, why a bridge would be better than a partial. Can your Julie answer this question?

Your assistant, Susan, is asked by Mr. Brown why he needs the crown that you have recommended and can a filling do just as well. Can your Susan answer this question?
Training your team members properly on the procedures you commonly do in your practice will help your team help you close treatment. :)

05/17/2013

Tip of the week!

Emphasize the Value

At every visit, stress the value of care and spell out for patients in writing exactly what services and products you and your team provided. Remember, just like retail customers who shop for goods and services, patients are still investing in dental treatment; the difference is that today’s consumers are spending their dollars more cautiously. But just like food, gas, and clothing, oral health care is a necessity, not a luxury.

05/16/2013

A special thanks to all my supporters that are liking my page. :)