Debra J Schmidt, Loyalty Leader

09/08/2022

It was such an honor to be the keynote speaker at the 2022 West Central Arkansas SHRM 17th Annual Managers Seminar in Hot Springs with my presentation, "Leading through Crisis." I was also included in the group of many talented workshop presenters with my program, "Recharge Your Batteries and Reshape Culture." The 312 attendees were amazing and truly dedicated to learning and leading.

05/19/2022

05/19/2022

It was such an honor to deliver two Customer Loyalty keynote presentations to the dynamic, engaged employees who work at North Shore Bank. They are truly committed to delivering exceptional customer service. I was also impressed by the organization's "Bank on Kindness" program, which helps to support so many food pantries in our community.

12/12/2020

Virtual training is available for up to 95 employees at a time. Each workshop and all materials are fully customized to meet your organization’s objectives. For details, please feel free to email me directly [email protected]

11/07/2020

Loyalty increases when customers believe employees genuinely care about service! Feel free to download and post in your company!

11/05/2020

Loyalty Leader Virtual customized training is booming. Great two-hour workshop this morning with employees of Sapiens Americas Corporation!

10/03/2020

Live Webinar with Deb Schmidt
Thursday, October 29, 11:00 a.m. - Noon Central

Don’t let the Covid-19 Pandemic weaken your company culture. Learn how you can reshape and strengthen your culture while the organization’s employees are operating mostly remotely. An organization’s culture has the power to support its employees during challenging times. Companies with strong ...

12/13/2018

https://www.loyaltyleader.com/about/bio/

Debra J. Schmidt is known as the Loyalty Leader®. She is in demand as one of the nation’s top customer loyalty experts. She is a corporate trainer, professional speaker, consultant and author who helps companies build loyalty to keep more customers, reward great employees, get more referrals, and...

01/24/2018

https://www.loyaltyleader.com/how-to-build-loyalty-with-an-angry-customer/

In every business, mistakes happen and customers get angry. But when a problem is fixed properly and stays fixed–loyalty actually increases! Here are five steps you can take to not only resolve the problem but also actually build loyalty with an angry customer. In fact, you can also follow these s...

01/23/2018

Seasoned meeting planners know that when all is said and done, attendees will be talking about the speaker long after the event is over. Your next

01/18/2018

Check out these three 60-second customer service messages:

Attitudes are Contagious Unforgettable Service Customer Loyalty Chain

01/18/2018

Most managers and business leaders begin with honorable intentions for developing a customer service program. They identify the problems and set achievable goals. They invest company resources by hiring an outside consultant or trainer to help them carry out their customer service mission. Why then,...