Introvert Advantage Accelerator

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Introvert Advantage Accelerator

I am Inga Faison-Cavitt, also known as Ingafay, an Authenticity Strategist for women entrepreneurs with introverted tendencies.

We help accounting and engineering firms set client expectations and build operational systems to manage urgent requests so their teams respond without sacrificing capacity or the ability to scale. 💼
youtube.com/ As an International Speaker, I made the bold decision to leave my engineering career and follow my entrepreneurial spirit. Now, I am actively pursuing my dream life, which revolves around faith, family, freedom, flexibility, and fitness. My passion lies in empowering women to live their best lives. I specialize in helping them become top earners by fostering authentic relationships that prioritize treating people like humans, not just numbers.

10/20/2026

𝐘𝐨𝐮’𝐯𝐞 𝐚𝐬𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐡𝐞 𝐭𝐚𝐬𝐤 𝐚𝐧𝐝 𝐬𝐡𝐚𝐫𝐞𝐝 𝐚 𝐥𝐢𝐬𝐭 𝐨𝐟 𝐰𝐡𝐚𝐭 𝐧𝐞𝐞𝐝𝐬 𝐭𝐨 𝐛𝐞 𝐝𝐨𝐧𝐞. 𝐀𝐫𝐞 𝐭𝐡𝐞 𝐬𝐭𝐞𝐩𝐬 𝐰𝐫𝐢𝐭𝐭𝐞𝐧 𝐜𝐥𝐞𝐚𝐫𝐥𝐲 𝐞𝐧𝐨𝐮𝐠𝐡 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐭𝐨 𝐟𝐨𝐥𝐥𝐨𝐰 𝐧𝐞𝐱𝐭 𝐭𝐢𝐦𝐞?

When I spoke with Ethan, a CPA firm owner, he told me that his firm's procedure manual was not complete.

A task list tells your team what needs to be done. A written procedure explains how to do it, so they can use the same instructions each time the work comes around.

The gap is that the knowledge used to do the work has not all been turned into instructions another person can follow.

Start with one recurring client service. Ask the person who does the work to walk through it, then compare that explanation with the written procedure.

Write down the steps they had to explain that were missing from the document.

The goal is a procedure your team can use the next time that work comes around.

If your firm's procedures are incomplete and you're unsure where to begin, my Workflow Freedom Audit is a place to start.

We review one workflow to identify where time and money are being lost and what to fix first. For this issue, that includes looking at where the written process leaves people needing more explanation.

Book a Clarity Call to discuss the help your firm needs. Link in the comments.

10/19/2026

𝐘𝐨𝐮𝐫 𝐢𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 𝐬𝐚𝐲 𝐰𝐡𝐚𝐭 𝐭𝐨 𝐝𝐨. 𝐃𝐨 𝐭𝐡𝐞𝐲 𝐞𝐱𝐩𝐥𝐚𝐢𝐧 𝐡𝐨𝐰 𝐭𝐨 𝐟𝐢𝐧𝐢𝐬𝐡 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤?

When I spoke with EB, an experienced auditor, they described procedures that told people, “You must do this. You must do that,” without explaining the steps.

A useful procedure should give a qualified team member enough detail to carry out the task.

Check whether your instructions explain:

• How to do the work, step by step.
• When each step needs to happen.
• Who receives the work next.
• Who checks the work.
• What must be finished before the task is marked complete.

If those details are missing, the person following the instructions may still need you to explain what happens next.

Choose one procedure your team uses regularly and fill in the missing details.

Does your team still need your help after reading the instructions?

Comment YES or NO.

10/16/2026

𝐃𝐨 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐚𝐝𝐯𝐢𝐜𝐞 𝐨𝐧 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐟𝐢𝐫𝐦’𝐬 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐦𝐚𝐤𝐞 𝐭𝐡𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐬?

When I spoke with Ethan, a CPA firm owner, he wanted a plan and help carrying it out. He did not want to make every improvement alone.

Advice can help you understand what to change and how to do it. But you may also need someone to work with you to put those changes in place.

Knowing what to do and having the time and people to do it are separate needs.

What help would you want for your firm?

A. Advice on how to make changes
B. Someone to help put changes in place
C. Advice and help doing the work
D. Others - Share in the comments

10/15/2026

𝐘𝐨𝐮’𝐯𝐞 𝐰𝐫𝐢𝐭𝐭𝐞𝐧 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐩𝐫𝐨𝐜𝐞𝐬𝐬. 𝐇𝐚𝐯𝐞 𝐲𝐨𝐮 𝐠𝐢𝐯𝐞𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐮𝐬𝐞 𝐢𝐭?

You still need to see whether the steps work when your team follows them in their daily work.

When I spoke with Becky, a tax and accounting practitioner, she suggested giving people a month to use a process, then a second month to evaluate whether it does what they need.

The point is to allow time to use the process and review it before deciding whether it works.

Writing the instructions is one step. Giving your team time and help to use them is part of putting the process in place.

If your team has tried the new process but you’re unsure what needs to change, my 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐅𝐫𝐞𝐞𝐝𝐨𝐦 𝐀𝐮𝐝𝐢𝐭 is a place to start.

We review one workflow to identify where time and money are being lost and what to fix first.

Book a Clarity Call to discuss the help your firm needs. Link in the comments.

10/14/2026

𝐘𝐨𝐮’𝐫𝐞 𝐬𝐰𝐢𝐭𝐜𝐡𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. 𝐇𝐚𝐯𝐞 𝐲𝐨𝐮 𝐜𝐡𝐞𝐜𝐤𝐞𝐝 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐫𝐞𝐬𝐮𝐥𝐭𝐬 𝐚𝐫𝐞 𝐜𝐨𝐫𝐫𝐞𝐜𝐭?

Before you stop using your current system, give yourself time to check the new one.

When I spoke with Gary, an accounting and tax practice owner, he suggested running the old and new systems at the same time so you can compare their results.

That means using both systems for the same work during a test period. Compare the financial results. If they differ, find out why before you stop using the old system.

Before making the switch:

• Decide what work you will test in both systems.
• Choose who will compare the financial results.
• Allow time to understand any differences and correct any errors.

A difference does not automatically mean the new system is wrong. The goal is to confirm that the new system gives you correct results before you rely on it.

Do you test a new system before you stop using the old one?

Comment YES or NO.

10/13/2026

𝐘𝐨𝐮'𝐯𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐝 𝐭𝐡𝐞 𝐢𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬. 𝐂𝐥𝐢𝐞𝐧𝐭 𝐰𝐨𝐫𝐤 𝐢𝐬 𝐬𝐭𝐢𝐥𝐥 𝐠𝐞𝐭𝐭𝐢𝐧𝐠 𝐝𝐞𝐥𝐚𝐲𝐞𝐝.

Before asking your team to try another fix, check where the delay starts.

When I spoke with Bea, an accounting and advisory practitioner, she explained that the cause can be hard to see. She described fixes that worked like a band-aid and spoke about the value of help putting changes in place.

Follow one client task from start to finish:

• Find the first step where the work has to wait
• Check what information, decision, or action is missing
• Decide who will make the change and test it with your team

Once you find the cause, decide who be responsible to put the change in place and check whether it works.

My Workflow Freedom Audit reviews one workflow to help you find what is causing the delay and what to fix first.

Recognize if there is a system delay in your firm and want help addressing it?

Book a 15-minute Clarity Call.

Post in comments

https://ingafay.com/pages/clarity-call

10/12/2026

𝐘𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐬𝐭𝐢𝐥𝐥 𝐡𝐚𝐬 𝐜𝐥𝐢𝐞𝐧𝐭 𝐰𝐨𝐫𝐤 𝐭𝐨 𝐟𝐢𝐧𝐢𝐬𝐡. 𝐖𝐡𝐨 𝐰𝐢𝐥𝐥 𝐬𝐞𝐭 𝐮𝐩 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐬𝐲𝐬𝐭𝐞𝐦?

Knowing what needs to change doesn't mean you have time to put it in place.

When I spoke with Koko, an accounting firm owner, she wanted help with both identifying changes and carrying them out. That included setting up the system, arranging access, and adapting it to her firm.

She had already invested in systems and wanted help with the setup involved in further changes.

Before you begin, make sure your team knows:

• Who will set up each part of the system
• What access or information that person needs
• When they will have time to do it alongside client work

This helps you see which tasks your team can handle and where you need outside help.

Does client work keep pushing your system setup to next week?

Would you hire outside help for system setup so your team can focus on client work?

Comment YES or NO.

10/09/2026

𝐀 𝐧𝐞𝐰 𝐜𝐥𝐢𝐞𝐧𝐭 𝐫𝐞𝐪𝐮𝐞𝐬𝐭 𝐜𝐚𝐧 𝐛𝐞𝐜𝐨𝐦𝐞 𝐞𝐱𝐭𝐫𝐚 𝐰𝐨𝐫𝐤 𝐛𝐞𝐟𝐨𝐫𝐞 𝐭𝐡𝐞 𝐟𝐞𝐞 𝐢𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐞𝐝.

That is why the point where you agree to more work matters.

When I spoke with Dawn, a finance-services firm owner, she described a simple response to an added request:

“If you want more, then we can just get a new price.”

Your team needs a clear step for agreeing what will be added and what it will cost.

Start by noticing where that conversation gets missed.

𝐇𝐨𝐰 𝐝𝐨𝐞𝐬 𝐞𝐱𝐭𝐫𝐚 𝐰𝐨𝐫𝐤 𝐠𝐞𝐭 𝐚𝐝𝐝𝐞𝐝 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐚 𝐧𝐞𝐰 𝐚𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐟𝐢𝐫𝐦?

A. New requests are treated as included
B. Extra work becomes routine at the same fee
C. Work continues before the client agrees
D. Other: share in the comments

10/08/2026

𝐘𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭 𝐧𝐞𝐞𝐝𝐬 𝐚𝐧 𝐚𝐧𝐬𝐰𝐞𝐫 𝐭𝐨𝐝𝐚𝐲. 𝐓𝐡𝐞 𝐟𝐮𝐥𝐥 𝐫𝐞𝐩𝐨𝐫𝐭 𝐢𝐬𝐧’𝐭 𝐫𝐞𝐚𝐝𝐲.

You want to help. But you also need time to check the work.

When I spoke with Yvette, an experienced bookkeeper, she explained that she doesn’t promise a full report when there isn’t enough time. She may provide a brief update, while making it clear that the full report isn’t ready.

She also spoke about the checks she uses to make sure her work is accurate.

Before promising a same-day answer, check what you can realistically provide.

If you can send a brief update, let the client know:

• What you can answer now
• What still needs to be completed or checked
• When they can expect the full report

That helps the client understand what they can use now and what they still need to wait for.

Does your team need your approval before they can give a status report?

Comment “TEAM” and I’ll message you about how we could help.

10/06/2026

𝐘𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐢𝐬 𝐝𝐨𝐢𝐧𝐠 𝐦𝐨𝐫𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐜𝐥𝐢𝐞𝐧𝐭. 𝐁𝐮𝐭 𝐭𝐡𝐞 𝐟𝐞𝐞 𝐢𝐬 𝐬𝐭𝐢𝐥𝐥 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞.

An extra task may seem small at first. But if your team keeps doing it, it’s worth checking whether the agreement still covers the work.

When I spoke with Ethan, a CPA firm owner, he described reviewing pricing when work outside the agreement becomes regular.

Think about one extra task your team keeps handling for a client:

• Is it included in the current agreement?
• How often is your team doing it?
• Who will talk with the client about the added work and fee?

Your team needs to know when to raise that question and who handles the conversation. The client needs to understand what would change before agreeing to it.

If you’re unsure where that conversation gets missed, my 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐅𝐫𝐞𝐞𝐝𝐨𝐦 𝐀𝐮𝐝𝐢𝐭 is a place to start. We review one process to find where time and money are being lost and what to fix first.

For your firm, that could mean looking at how an extra request moves from the client to your team, and when someone checks whether it’s covered by the agreement.

𝐁𝐨𝐨𝐤 𝐚 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐜𝐚𝐥𝐥. 𝐋𝐢𝐧𝐤 𝐢𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐦𝐦𝐞𝐧𝐭𝐬.

Address

Mobile, AL

Website

https://ingafay.com/, https://www.facebook.com/groups/womenentrepreneurcollaboration

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