Kayla Owens OBM

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United States
Monroe, GA
Kayla Owens OBM

A virtually based support professional who manages online based businesses, including the day-to-day management of projects, operations, metrics and team.

01/27/2024

Rainy Saturday cuddles

Ft. Leftover pancakes and Emma's first chocolate milk

01/07/2024

Vegas via verb. Aka the best company to work for!

I came, saw, had too many tequila shots, and managed to not gamble!

12/18/2023

Her view from her new room. So bittersweet to watching her grow 🥰

09/23/2022

Winston.

Mama's boy who tolerates the tiny human to get cuddles.

07/21/2022

Emma is kicking a storm and he moved his paws up to feel her. Hasnt stopped purring since he felt her.

01/28/2022

I was talking to my spouse the other day about the idea of the ✨invisible workload✨ – the weight of having to think about & plan everything.

This is referred to as the invisible workload because even if you're not the one doing everything, you might be the one THINKING about all the things, and making all the decisions.

Can you relate? 🙋‍♀️

When I did some reflection I realized that this happens in businesses as well!

How much of what you 'do' each day falls into the invisible workload category?

Things that aren't obvious and can't necessarily be checked off a to-do list, but that can take up a surprising amount of time & energy.

I'm genuinely curious - where/how do you feel like the invisible workload is showing up in your business?

What would be possible if you had someone to take more of the invisible workload off your plate?

This is how I help get results for my clients and what it means to work with a Certified OBM in your business.
If your workload, invisible or otherwise, is feeling like too much, let’s connect.

01/24/2022

You have a good product or offer, it attracts people to you...⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🤔 But does it keep them coming back?⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤔 Is it positioning you as an authority?⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤔 Is it building a community of raving fans?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Improving your client experience not only benefits the client but it benefits you as the service provider.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Putting systems and processes in place to successfully improve the clients experience will help to implement:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🏂 - Seamless Onboarding⠀⠀⠀⠀⠀⠀⠀⠀⠀
📡 - Clear Communication⠀⠀⠀⠀⠀⠀⠀⠀⠀
✋ - Respectful Boundaries⠀⠀⠀⠀⠀⠀⠀⠀⠀
👩‍💻 - Innovation⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Think about some of your favorite brands or companies...⠀⠀⠀⠀⠀⠀⠀⠀⠀
They are typically:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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1) are easy to work with. > high quality services⠀⠀⠀⠀⠀⠀⠀⠀⠀
2) are easy to communicate with. > builds trust⠀⠀⠀⠀⠀⠀⠀⠀⠀
3) are easy to get along with. > improves relationships⠀⠀⠀⠀⠀⠀⠀⠀⠀
4) are to easy to brag about. > increased loyalty + retention⠀⠀⠀⠀⠀⠀⠀⠀⠀
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This is why it's so important to provide an exceptional experience & make them want to continue doing business with you....⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Your clients are your best resource for growing your brand awareness. Can you say hello to referrals?!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Now what does this look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Customer Service Policies⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Client Onboarding Process [this is the biggest one IMO]⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Payment Policies⠀⠀⠀⠀⠀⠀⠀⠀⠀
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All of the above should be documented in SOPs and set up as automations when possible. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I'm going to be getting deeper into the Onboarding Process and what that should look like. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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P.S. I personally believe that 10k is just an arbitrary number that sounds good, your personal goal should fit your personal lifestyle needs.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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01/21/2022

"Hey, I get that systems are good to have, but do I need to make that a priority right now or can I do it later when I'm ready?"⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Yes, you need them NOW. If you want to scale your business, break free from the mundane daily tasks, and increase your business' profitability you do. 📈💸⠀⠀⠀⠀⠀⠀⠀⠀⠀
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A few unexpected benefits of implementing systems in your business are that:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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1️⃣ You will be able to easily recognize & quickly solve problems - systems will help you address internal & external challenges in your business!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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2️⃣You will improve team performance - having a system in place takes the guesswork out of what team members need to do & having a measurable statistic they aim to meet increases productivity! Even if you don't have many team members, start creating your team onboarding materials.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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3️⃣ You will achieve quality results with each client - you'll never drop the ball again on a project & your team will produce the same quality results with each client!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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4️⃣ You will surpass your client’s expectations - automated systems help you know how to recognize client needs before they become requests!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Pro Tip: Create systems for new client onboarding to amp up your client experience. This should be automated and help create dual expectations for the working relationship.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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5️⃣ You will increase your profitability - when productivity increases, revenue will follow! Plus automation and systems help with efficiency and reduce the time it takes to do everything manually. No more inventing the wheel = times saved = more profits.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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What systems do you currently have set up within your business and which ones do you need help setting up? Let me know below. 👇⠀⠀⠀⠀⠀⠀⠀⠀⠀
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01/18/2022

Are you wanting to increase the number of clients you're working with, without increasing your to-do list OR extending your workday?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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If that's a hell yes then keep on reading! 👇⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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First, ask yourself...⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What would that look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What experience would you provide them with?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What would your business model look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What needs to change in order to eliminate self-sacrifice?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Honestly, there are a few components that can go into this, but mainly it's the way you execute the back-end of your business. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Right now, let's talk about how you can organize the tasks in your business:⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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💡 Keep Tasks - What do you really enjoy doing in your business? These are tasks that help you get closer to your biz goals and have a great ROI... keep these on your plate!⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤝 Delegate Tasks - What tasks can you easily pass off to team members or hire contractors?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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♻️ Automate Tasks - What tasks can you automate with great systems and processes?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🗑 Delete Tasks - Yes, you can do this! What tasks are NOT generating an ROI for your business? Use real data to determine this!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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The biggest thing to make this action have a ideal impact is to let go of control by trying to do everything. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Like, you aren't good at everything in your business, so why are you spending time ( which is currency) on items that can be done quicker and more effectively by outsourcing?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
If you are not sure where to start try breaking down all of the tasks that you do on a daily, weekly, monthly, quarterly, and annually basis. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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11/29/2021

Trying something new and putting the point in the pics vs the caption.

Plus it was too long to fit.

But for real you guys, I JUST had a colleague reach out to me for help bc she was growing like crazy but couldn't build her team so she could keep up with her business.

Why?

No systems. No workflows. Sending everything manually.

Like she onboarded 5 new clients in 1 week. Had 6 more sales calls already scheduled for the next week.

Start preparing now for where you want to be. You don't have to do it all at once but you need to start.

Address

Monroe, GA
30655-30656

Website

http://thekaylaowens.com/

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