Kayla Owens OBM

Kayla Owens OBM A virtually based support professional who manages online based businesses, including the day-to-day management of projects, operations, metrics and team.

Rainy Saturday cuddles Ft. Leftover pancakes and Emma's first chocolate milk
01/27/2024

Rainy Saturday cuddles

Ft. Leftover pancakes and Emma's first chocolate milk

Vegas via verb. Aka the best company to work for!I came, saw, had too many tequila shots, and managed to not gamble!
01/07/2024

Vegas via verb. Aka the best company to work for!

I came, saw, had too many tequila shots, and managed to not gamble!

Her view from her new room. So bittersweet to watching her grow 🥰
12/18/2023

Her view from her new room. So bittersweet to watching her grow 🥰

Winston.Mama's boy who tolerates the tiny human to get cuddles.
09/23/2022

Winston.

Mama's boy who tolerates the tiny human to get cuddles.

Emma is kicking a storm and he moved his paws up to feel her. Hasnt stopped purring since he felt her.
07/21/2022

Emma is kicking a storm and he moved his paws up to feel her. Hasnt stopped purring since he felt her.

I was talking to my spouse the other day about the idea of the ✨invisible workload✨ – the weight of having to think abou...
01/28/2022

I was talking to my spouse the other day about the idea of the ✨invisible workload✨ – the weight of having to think about & plan everything.

This is referred to as the invisible workload because even if you're not the one doing everything, you might be the one THINKING about all the things, and making all the decisions.

Can you relate? 🙋‍♀️

When I did some reflection I realized that this happens in businesses as well!

How much of what you 'do' each day falls into the invisible workload category?

Things that aren't obvious and can't necessarily be checked off a to-do list, but that can take up a surprising amount of time & energy.

I'm genuinely curious - where/how do you feel like the invisible workload is showing up in your business?

What would be possible if you had someone to take more of the invisible workload off your plate?

This is how I help get results for my clients and what it means to work with a Certified OBM in your business.
If your workload, invisible or otherwise, is feeling like too much, let’s connect.





You have a good product or offer, it attracts people to you...⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀🤔 But does it keep them coming ...
01/24/2022

You have a good product or offer, it attracts people to you...⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🤔 But does it keep them coming back?⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤔 Is it positioning you as an authority?⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤔 Is it building a community of raving fans?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Improving your client experience not only benefits the client but it benefits you as the service provider.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Putting systems and processes in place to successfully improve the clients experience will help to implement:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🏂 - Seamless Onboarding⠀⠀⠀⠀⠀⠀⠀⠀⠀
📡 - Clear Communication⠀⠀⠀⠀⠀⠀⠀⠀⠀
✋ - Respectful Boundaries⠀⠀⠀⠀⠀⠀⠀⠀⠀
👩‍💻 - Innovation⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Think about some of your favorite brands or companies...⠀⠀⠀⠀⠀⠀⠀⠀⠀
They are typically:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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1) are easy to work with. > high quality services⠀⠀⠀⠀⠀⠀⠀⠀⠀
2) are easy to communicate with. > builds trust⠀⠀⠀⠀⠀⠀⠀⠀⠀
3) are easy to get along with. > improves relationships⠀⠀⠀⠀⠀⠀⠀⠀⠀
4) are to easy to brag about. > increased loyalty + retention⠀⠀⠀⠀⠀⠀⠀⠀⠀
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This is why it's so important to provide an exceptional experience & make them want to continue doing business with you....⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Your clients are your best resource for growing your brand awareness. Can you say hello to referrals?!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Now what does this look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Customer Service Policies⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Client Onboarding Process [this is the biggest one IMO]⠀⠀⠀⠀⠀⠀⠀⠀⠀
❇️Payment Policies⠀⠀⠀⠀⠀⠀⠀⠀⠀
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All of the above should be documented in SOPs and set up as automations when possible. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I'm going to be getting deeper into the Onboarding Process and what that should look like. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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P.S. I personally believe that 10k is just an arbitrary number that sounds good, your personal goal should fit your personal lifestyle needs.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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"Hey, I get that systems are good to have, but do I need to make that a priority right now or can I do it later when I'm...
01/21/2022

"Hey, I get that systems are good to have, but do I need to make that a priority right now or can I do it later when I'm ready?"⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Yes, you need them NOW. If you want to scale your business, break free from the mundane daily tasks, and increase your business' profitability you do. 📈💸⠀⠀⠀⠀⠀⠀⠀⠀⠀
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A few unexpected benefits of implementing systems in your business are that:⠀⠀⠀⠀⠀⠀⠀⠀⠀
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1️⃣ You will be able to easily recognize & quickly solve problems - systems will help you address internal & external challenges in your business!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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2️⃣You will improve team performance - having a system in place takes the guesswork out of what team members need to do & having a measurable statistic they aim to meet increases productivity! Even if you don't have many team members, start creating your team onboarding materials.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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3️⃣ You will achieve quality results with each client - you'll never drop the ball again on a project & your team will produce the same quality results with each client!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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4️⃣ You will surpass your client’s expectations - automated systems help you know how to recognize client needs before they become requests!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Pro Tip: Create systems for new client onboarding to amp up your client experience. This should be automated and help create dual expectations for the working relationship.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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5️⃣ You will increase your profitability - when productivity increases, revenue will follow! Plus automation and systems help with efficiency and reduce the time it takes to do everything manually. No more inventing the wheel = times saved = more profits.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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What systems do you currently have set up within your business and which ones do you need help setting up? Let me know below. 👇⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Are you wanting to increase the number of clients you're working with, without increasing your to-do list OR extending ...
01/18/2022

Are you wanting to increase the number of clients you're working with, without increasing your to-do list OR extending your workday?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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If that's a hell yes then keep on reading! 👇⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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First, ask yourself...⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What would that look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What experience would you provide them with?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What would your business model look like?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
→ What needs to change in order to eliminate self-sacrifice?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Honestly, there are a few components that can go into this, but mainly it's the way you execute the back-end of your business. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Right now, let's talk about how you can organize the tasks in your business:⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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💡 Keep Tasks - What do you really enjoy doing in your business? These are tasks that help you get closer to your biz goals and have a great ROI... keep these on your plate!⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
🤝 Delegate Tasks - What tasks can you easily pass off to team members or hire contractors?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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♻️ Automate Tasks - What tasks can you automate with great systems and processes?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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🗑 Delete Tasks - Yes, you can do this! What tasks are NOT generating an ROI for your business? Use real data to determine this!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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The biggest thing to make this action have a ideal impact is to let go of control by trying to do everything. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Like, you aren't good at everything in your business, so why are you spending time ( which is currency) on items that can be done quicker and more effectively by outsourcing?⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
If you are not sure where to start try breaking down all of the tasks that you do on a daily, weekly, monthly, quarterly, and annually basis. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Trying something new and putting the point in the pics vs the caption.Plus it was too long to fit.But for real you guys,...
11/29/2021

Trying something new and putting the point in the pics vs the caption.

Plus it was too long to fit.

But for real you guys, I JUST had a colleague reach out to me for help bc she was growing like crazy but couldn't build her team so she could keep up with her business.

Why?

No systems. No workflows. Sending everything manually.

Like she onboarded 5 new clients in 1 week. Had 6 more sales calls already scheduled for the next week.

Start preparing now for where you want to be. You don't have to do it all at once but you need to start.

11/17/2021

You think there is a cost to change, but what is it costing you to stay stuck? 🤔

Losing time, sanity, passion for your business….

Look at where you are right now.

If you are not 100% happy and fulfilled, a change needs to be made.

Gone are the days that our only hope for a sliver of freedom was working for the “MAN” at some 9-5 slum.

So why are you working for your business instead of it working FOR YOU?

But Kayla, my business is growing so fast!

That’s great! But is it scaling?

There is a difference between them, one of them being time. Your time.

If you are having to spend the same amount of energy (or more) on the same tasks, you aren’t scaling.

This is when we need to make a change. But when you hit this spot, it’s a natural reaction to freeze.

❓Who do I need?
❓What do I need?
❓How do I find them?

We can’t see the “how” behind how to get from here to there, so we get overwhelmed and we don’t do anything.

Truth time? 💯

There aren’t any external circumstances that hold you back from being, doing, and having the life you want.

You, as the business owner, don’t need to know each step you need to take. You are NOT the best person to map out every aspect that your business needs.

As an OBM + Systems Expert, I know which processes and projects to prioritize based on your specific needs.
While they may be similar, there is not a one-size-fits all solution.

But your time is more valuable when spending it ON vs IN the business.

You don’t just need things taken off your plate, but a strategic partner who is just as invested in you, and is there to make your dreams into attainable goals.

Hiring an OBM / Integrator / DOO won’t magically scale you from 6 to 7 figures or even low to high 6 figures.⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀...
11/03/2021

Hiring an OBM / Integrator / DOO won’t magically scale you from 6 to 7 figures or even low to high 6 figures.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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There seems to be this sweeping lack of…..something 😕 when it comes to business owners onboarding OBMs by ghosting them or expecting them to figure out their specific path to success.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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💥Newsflash💥 Attaining an OBM is not a permission slip to peace out in your biz.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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You STILL have to show up as the CEO, make decisions, and invest in doing what only you can do, your zone of genius.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Personally, when I take on the responsibility of being your OBM, I’m there to be your collaborative partner, part of the team -- not the coach or the entire team itself.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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And every OBM is a little different and has their own areas of expertise. 👩‍💻⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Having an OBM onboard gives you the upper hand only if you utilize them in the appropriate manner. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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You now have the ability to have a “partner” in your biz and continue to grow and expand your ideas with someone who is all-in on your biz, just like you. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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They are an added strategic voice, but not the ultimate decision maker.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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An OBM is your success partner as you work towards your next level of growth, getting you out of the day-to-day running of your business and working with the team to turn your goals into reality.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I can help you evaluate your business, find any inefficiencies, plan the right actions to take, and help you manage your team, your day-to-day operations, and your launches so that you can easily grow and scale without feeling overwhelmed.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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If you are wondering 💭 if this is the support you need, I would like to speak further to see if we would be a good fit. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Just send me a DM. 📟 ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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P.S. This is FeFe our new kitten!

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Monroe, GA
30655-30656

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