BNC Technology Advisors

BNC Technology Advisors We become your dedicated technology partner so you can focus on growing your business!

Merry Christmas!Christ came into our world so we could have hope, forgiveness, and life.Pause. Be thankful. Pray.He is t...
12/25/2025

Merry Christmas!

Christ came into our world so we could have hope, forgiveness, and life.

Pause. Be thankful. Pray.

He is the reason.

12/16/2025

Talking with customers at recent tech summits made me revisit a book I wrote—a blueprint for tech advisors navigating CX conversations with SMBs. It's about expanding beyond simple telephony quotes to uncover deeper customer needs. What questions should you be asking?

12/16/2025

Customers don't want PFM. We've all been there, 20 minutes on hold. If my experience as a customer is inadequate, how am I supposed to trust you as a technology for my customers?

12/16/2025

Rereading The CX Compass Book on a flight reminded me how digestible it is. Bullet points and visuals make the ideas easy to grasp. Interested in learning more about it? Check the Amazon link below!

12/15/2025

Is cold calling dead? Absolutely not. In fact, making dials on the phone in 2025 is a differentiator, not a dinosaur. Activity breeds results, and those who embrace the phone will stand out from the crowd.

12/15/2025

Clancy reached out on LinkedIn, calling this the best podcast on CX and contact centers! Starting a new job in the CCaaS space, Clancy's learning a ton. Messages like this show the impact of these conversations.

12/15/2025

Every booth promised automation, replacing people, zero human support. AI running the whole business. But is that truly the shiny bell and whistle we're all chasing? What is the cost of this promise?

12/15/2025

Tired of UCaaS vendors doing a million things poorly? Some try to be phone, cable, SD-WAN, and cybersecurity companies all at once. Just give me the basics that work 100%.

12/15/2025

Last year's tech event was all traditional vendors. This year? Dominated by AI. What changed? It signals a massive shift in tech.

12/15/2025

Want to crush it selling CCaaS or navigating the CX space? The single best piece of advice: shadow the top performers. Learn from the best, see what they do, and adapt their strategies. You'll be amazed at the results.

12/14/2025

AI companies promise the world, but are they listening to their current customers? Support tickets go unanswered while new solutions are pushed. What happens when existing needs are ignored for future promises?

12/14/2025

Stop asking, "How many phones do you need?" and start asking, "How do your customers reach out to you?" Be a consultant. Figure out how they currently do business, then offer a different way. Don't settle for "We've always done it this way."

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