09/18/2026
The new episode of JCurve: The Business of Property Management is now LIVE! 🎙️
I recently had the pleasure of speaking with Joey Coleman, an expert in customer and employee experience, about creating relationships that last.
One of my biggest takeaways? Automation doesn’t create connection. It creates space for it.
Joey shared some powerful insights on buyer’s remorse, the importance of the first 100 days, and why great businesses affirm, acclimate and advocate for their customers.
Technology can improve efficiency, but it should never replace human connection.
Human moments create trust. Trust creates retention.
🎙️ Listen to the full conversation now:
Spotify: [https://open.spotify.com/episode/1hFzA7cAhARMQjdifGswOy?si=CcF5k1a-TyC3IyG_SY5wyw]
Apple Podcasts: [https://podcasts.apple.com/us/podcast/designing-remarkable-customer-experiences-with-joey/id1895088210?i=1000790350074]