10/06/2026
In sales and marketing, there are rarely surprises.
A company struggles to generate consistent pipeline, and then you look at how it is approaching the most important commercial function in the business.
An intern or an inexperienced person is expected to prospect, qualify leads, help conduct demos, follow up, maintain the CRM, support onboarding, help develop account strategies, and maybe even assist with closing deals.
That is not an internship or for the inexperienced. That is most of the revenue function.
They can be extremely valuable when they are supporting an established sales process. They can research accounts, maintain data, assist with campaigns, prepare materials, and learn alongside experienced sales leadership.
But they should not be expected to figure it out.
(1) Who the company should target.
(2) Why those buyers should care.
(3) How the product should be positioned.
(4) Which problems create urgency.
(5) What messaging earns attention.
(6) How objections should be handled.
(7) How a repeatable sales process should work.
Those are leadership responsibilities.
Too many founders still view sales and marketing as an ex*****on expense rather than strategic capability.
They assume someone junior can send enough emails, schedule enough calls, and demonstrate enough product features to uncover a market.
But activity does not create clarity.
Sales ex*****on only works after a company has validated its target market, audience, value proposition, messaging, and buying process.
That is commercial validation and it is not the same as product-market fit. (PMF)
They can help operate a sales system.
They should not be responsible for inventing one.