Interact Strategies

03/31/2023

https://interactstrategies.com/next-generation-ai-chatgpt/

What is new with Interact Strategies and how ChatGPT is changing contact centers.

On March 1st, OpenAI launched ChatGPT API for developers and we are ready for our next AI project.

03/02/2023

https://interactstrategies.com/recording-conversion-and-transcription/

Call recording conversion is important for any company. Here at Interact Strategies we can convert proprietary and obscure call recordings to usable, standard

07/07/2022

Interact Strategies, the proud technology provider for 988, is excited that this July the United States will enter a new era of more equitable and accessible crisis service.

the Lifeline service is evolving & will soon evolve into the 3 digit dialing code 988. Learn how Interact Strategies has played an integral roll in this process

04/25/2022

10/07/2021

How outbound automation creates CX champions!

Contact centers are technology-driven and the most successful companies utilize systems with advanced technological capabilities. This includes utilizing

08/25/2021

Mitigating complaints is not an easy task. The following phrases may help agents achieve the best outcome while handling problems that arise. https://interactstrategies.com/the-agent-handbook/

08/11/2021

Sometimes it is hard to know exactly what to say when speaking with a client. Agents often fear saying the wrong thing and unintentionally escalating a situation. Through our survey we have compiled a list of phrases agents should avoid.
https://interactstrategies.com/the-agent-handbook/

07/28/2021

Interact Strategies has posted a new agent tip series. Please check it out! https://interactstrategies.com/the-agent-handbook/

06/08/2021

This article outlines many of the pandemic driven changes we have seen over the last year and which of these changes may be here to stay. The positive impacts of some of these changes may surprise you.

The COVID-19 pandemic has drastically impacted how many industries function from day-to-day. Although, contact centers have continually grown with the passage

05/26/2021

For a contact center, outages that last even a few minutes often create an entire day of work. That's a lot of agents spending time and effort recovering data, reaching out to affected customers and managing damage control. That's a lot of time and money!

To learn how companies can reduce system downtime or schedule an up-time discovery call, read this online article and stay up-to-date on our latest recommendations:

For companies, there isn’t anything worse then having systems go down during peak hours. Data from the 2017 Unplanned Downtime Survey stated that companies