Bold Businesses Inc

01/10/2022

11/15/2021

After working with business owners for 25 years, I have found many suffer unknowingly from ADHD. This is a great article to see if you may be one. Contact me for your free 2022 Business Planning Program including free business coaching. https://www.additudemag.com/adhd-stop-apologizing-live-in-harmony/?fbclid=IwAR0wMrU1YEUGiZAnayrcx3f0Rkui3ZLHjVFoLmtV-Jwuxm22NV3TGqvE7e8

When I started researching ADHD, all of my “differences” finally made sense. My quirks were part of my brain chemistry. I was done contorting myself to fit into a neurotypical world…until I realized that life is smoothest when we all make concessions in the name of harmony.

09/17/2020

Abundant Business Series: Flawless Customer Service:

By Tony Allinger
In today’s business world the term ‘customer service’ has become a cliché. Businesses profess high customer service yet leave customers disappointed and dismayed by how poor the service actually is. The owner’s or manager’s jobs is to create a manner of doing business (systems) that can allow every employee to give great service and achieve the level of client satisfaction the owner or manager are looking for.

One key factor in getting your people to give high quality customer service is to get them to understand what it means to you. This is no small task. Most small business owners have never thought about what it means to give great customer service, they just know in their gut what to do and they do it. You must remember that your people do not see the world the way you do. Your employees come to work with their own agendas and motivations. In many cases employees need to be taught the meaning of customer service. So, if they are going to learn, you are going to have to teach them.

If you are going to enlighten someone on your meaning of service, you are going to have to be clear yourself. There are three easy steps to accomplishing this and it will make all the difference to your customers. These three steps are similar if you are self-employed and on your own or you have hundreds of employees.

As I have shared in previous columns the first step is to get clear on the experience you wish your clients to have. This takes some thinking time and energy. How do you want your clients to remember their experience with your business? This needs to be written down so others and you can understand it. Even a recounting of a successful transaction can help.

The next step is to list the standards by which customers will be treated. What are some of the standards that must be met for customers to get that great experience? Standards include things like how you answer the phone, always tell the truth, and always give multiple choices of products or whatever the standards are for your client’s experience.

Last but not least, as the owner or manager it must be remembered that the business is a reflection of you. When it comes to customer service your employees will only treat your clients the way you treat the employees. If you treat employees with disrespect and talk down to them, do not be surprised when they do the same to your customers. Treat your employees with the same standards you treat your customers and watch the difference it makes.

I help business owners every day navigate the process of higher customer service in their businesses. Contact me for 3 hours of free business consulting.

Tony Allinger

For more information on building a business that works contact us at
Bold Businesses
Direct Phone 916.212.5476
On the web www.BoldBusinesses.com

E-Myth, EMyth, Michael Ge**er, Consulting, Small Business Success

07/31/2019

Abundant Business Series

"Why Can't I Find Good Employees?"

One of the biggest frustrations of business ownership or management I hear from clients is that they can not find good people to work for them. In the quest for a more abundant business, this segment will be dedicated to the basics of getting your employees to get on board and do what you want them to do.

There are two fundamental challenges owners have when it comes to getting employees and then getting them to do what your business needs them to do. The truth is, these challenges are with the owners and not the employees. Many owners and managers have never created a system to find, recruit and train good people. And amazingly many owners have never spent the time to understand exactly what work and responsibilities they want their employees to handle. When I ask my clients why they do not spell out what they want their people to do in the form of a position agreement, the overwhelming answer is “ Come on Tony, it is not that complicated, it’s just common sense” One thing I have learned in dealing with owners and employees is, there is no such thing as common sense.

The answer to getting people to do what you want is fairly easy. Create a document for each position in your business that spells out what tactical work you want them to do, what managerial work they are responsible for, and to what standards all the work is to be done. Now you and your people can have the same expectation around what work is to get done and how it gets done. This simple document (position agreements) makes for happier employees and owners and managers.

These position agreements are also invaluable when it comes to recruitment. Now before you hire someone, they can have a clear understanding to what the new position involves. If they come to work for you the position agreement is used to get them back on track should they not be keeping up with their work or accountabilities.

Remember uncommunicated expectations are the cause of most of your employee problems and keeps you tied to the business trying to oversee every little thing. Position agreements are the next step to a more abundant business.

Tony Allinger

04/25/2016

What one item from your to do list, when completed, will give you the greatest peace of mind?
We can use more energy thinking about, worrying and avoiding a project as it takes to complete it.
Start now, it is easier than you have made it out to be.

04/06/2016

What one thing (outside our comfort zone) can we do today to move our businesses toward its goals?

04/05/2016

Create a business that is truly of service to your customers, your team, the world and the success will come faster then if you are only of service to yourself.

04/04/2016

If you have to work IN your business today, be thinking about who could be doing it tomorrow? Tactical work will never make as much money as Strategic Work!

12/09/2011

Don't Ask Yourself What the World Needs.
Ask Yourself What Makes You Come Alive,
AND GO DO THAT,
Because What the World Needs is More People Who Have Come Alive...