TRUSkills Coaching

08/25/2026

Want to sell more service work without sounding like you’re selling?

Use this simple 4-step process to build trust, present recommendations with confidence, and make it easier for the guest to say yes.

And remember: the technician video supports the sale... it doesn’t replace the advisor.

Read the full breakdown: https://wix.to/B8bSmVr

Sell more service work without sounding pushy. This simple 4-step process helps Service Advisors build trust, address the guest’s concern, present recommendations clearly, communicate value, and confidently ask for the sale. The technician video is a tool. The advisor still has to sell the value.

07/08/2026

Empathy in sales and service really does come down to two words:

Sorry and Solution.

Saying sorry validates how a guest feels without admitting fault, and offering a clear solution gives them the path forward they need.

Read the full 2-minute guide by Jose Morales and start turning difficult situations into REAL connection: https://wix.to/Ko5uyhQ

Empathy in Sales and Service comes down to two words: Sorry and Solution. Saying sorry acknowledges how the guest feels without admitting fault. Then, offering a clear solution gives them the path forward they’re really looking for.

06/24/2026

Making more money with the phone is easier than you think.

04/29/2026

Month-end is game time.

When you feel stuck.... ASK BETTER QUESTIONS.

Read our latest blog: https://wix.to/he3Wgt8

Stop Getting Stuck!Month-end has a way of exposing the gaps.The follow-up that didn't happen.The call that lacked control.The guest who turned into Casper the ghost.The deal that died because nobody asked the right question.When you’re not sure where to go with a guest, the answer is not to guess,...

04/13/2026

Selling scared shows.

When you avoid the conversation because you think it might create an objection, guests feel it. Their confidence drops, trust weakens.

Do not avoid it. Welcome it. Explain it. Build value around it. Do it confidently.

That is how trust is built. That is how more deals get done.

https://wix.to/y9b6NsC

One of the biggest mistakes salespeople and service advisors make is selling scared.

03/16/2026

Most salespeople answer objections too early.

The first time a guest raises a concern, it’s often just a reaction—not the real issue. Great sales professionals acknowledge it and keep the buying journey moving.

Build value. Build trust. Build a credit balance with the guest.

Then when the objection comes up a second or third time, it’s time to address it directly.

Objection handling isn’t about having the perfect comeback.
It’s about timing, trust, and guiding the conversation forward.

Read the full blog:
https://wix.to/k7Gi4rs

Key takeaways: timing matters, let the guest reveal concerns, respond with clarity.

Share with a teammate who needs this.

02/23/2026

Control Is What Moves a Sales Call Forward. It starts with this simple discipline:

ANSWER A QUESTION. ASK A QUESTION.

That pattern creates structure, uncovers needs, and nudges prospects toward decisions.

Read more: https://wix.to/aEge7sf

Control Is What Moves a Sales Call Forward... it all hinges on this simple discipline... ANSWER A QUESTION ASK A QUESTION

02/16/2026

Politeness is expected. Purpose gets results

Ask questions that move the conversation forward, not just fill the silence.

Read the short post by Jose Morales on how intentional questions build trust and invite real answers. https://wix.to/ARYHINr

MOVE the Conversation Forward Politeness matters. Likeability matters. But what truly moves a conversation forward is asking relevant, intentional questions. The right questions invite guests to open up. They lower resistance, create trust, and give you permission to guide the process.