Consulting Concepts & Innovations (CCI)

Consulting Concepts & Innovations (CCI) Consulting Concepts & Innovations (CCI) provides call center and help desk management consulting & outsourcing solutions to the public and private sectors

Specializing in call centers, CCI provides solutions to help businesses and the government to improve their customer service, enhance productivity and decrease their costs. CCI is a management consulting firm committed to working with our clients to:
• Identify those areas where the greatest efficiencies, benefits and cost savings can be achieved;
• Develop specific solutions for reaching your goa

ls;
• Show how the cost of each solution will ensure real, measurable returns on investment; and
• Implement creative solutions that produce sustainable results


CCI's specialty niche is in the contact center consulting arena. We are contact center professionals with decades of experience in management, technical and operational consulting in domestic and international contact centers across a wide range of businesses. We are experts in Contact Center strategy, technology and start-up, organizational analysis and business transformation, workforce development and performance and service enhancement. Our specialty is side by side analysis, implementation, and knowledge transfer and change management. We have direct experience in working in a range of industries including financial, travel, transportation, telecommunications, home appliance, pharmaceutical, security, cable and internet, airline, cruise line and government. Our organization is focused primarily on contact centers processes, operations, and the associated technology with emphasis on bringing our clients the specific expertise they need to develop and improve their operations. Our team members are seasoned professionals with practical and successful experience in contact centers, voice and data communications management, and hands-on experience with the technology used in world class contact centers.

07/02/2014

WBENC national conference was fabulous - lots of great contacts, networking. Thanks to the host committee for a wonderful conference!

04/16/2014

Another great day at the Federal Procurement Conference (osdbu) with Selina Kedziora & Aaron McAndrew

01/19/2014

We finally did it - CCI was awarded GSA Schedule 70!! Looking forward to a great 2014 to grow our government business!

Looking forward to the PA women's conference tomorrow with Colleen Mook, MG, Nicole Krelovich, Donna Teitelman, Sunny Wh...
10/31/2013

Looking forward to the PA women's conference tomorrow with Colleen Mook, MG, Nicole Krelovich, Donna Teitelman, Sunny White, and many other amazing women!! http://paconferenceforwomen.org

The largest women’s conference in the state, offering community and connection, information and inspiration, motivation and momentum. Join us!

10/24/2013

M3 monthly meet up was good tonight - got to meet some great women & learn about their businesses!!

10/23/2013

CCI received our DBE certification from the NJ Department of Transportation this week!!! We are looking forward to doing business in the State of NJ.

10/07/2013

CCI headed to DC this week Annual WIPP meeting!! Looking forward to a great couple of days!!

Love this quote!!
10/02/2013

Love this quote!!

It takes a strong individual to keep going after a setback or failure. SHARE if you’ve stayed optimistic and enthusiastic during hard times in your business.

10/02/2013

Consulting Concepts & Innovations (CCI) provides call center and help desk management consulting & outsourcing solutions to the public and private sectors

"Opportunities may not always be obvious, but they are always there." - Cathie Black http://ow.ly/pnXJe
10/02/2013

"Opportunities may not always be obvious, but they are always there." - Cathie Black http://ow.ly/pnXJe

10/02/2013

What an honor to be a part of the Women's Yellow Pages of Greater Philadelphia Women of Accomplishment Luncheon with such inspiring and powerful business women!! Thanks for a great day ladies

Address

Philadelphia, PA

Telephone

(215) 867-9128

Website

Alerts

Be the first to know and let us send you an email when Consulting Concepts & Innovations (CCI) posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Consulting Concepts & Innovations (CCI):

Shortcuts

Share

Category