10/09/2026
Earlier this week, we asked which sign of being your team's help desk hit closest to home: back-to-back conversations, a team that asks instead of decides, or strategic work pushed to evenings.
Here's what to do about it: stop fixing and start coaching. Four small shifts to help your team decide so you don't have to:
1. Pause before you answer. Count to three when someone brings you a problem.
2. Ask one question, like "What have you already considered?"
3. Ask for a recommendation. Make "Bring me the problem and your best option" a team norm.
4.Accept the 80%. Their solution won't be exactly yours, but it will be 100% theirs.
Which one will you start with this quarter?