10/22/2025
"When employees feel drained, disengaged, or unsupported, they cannot deliver the empathy, creativity, and energy that customers expect."
BlogCustomer ExperienceEmployee Engagement The Silent Link Between Employee Burnout and Customer Experience By Gerald Leonard - October 14, 2025 Opening Story: A Missed Opportunity We’ve all witnessed this scene: a polite sales associate interacting with a customer, but their body language tells a...