Waves Waves is a complete low voltage systems integrator with offices in Shelby Township, Michigan. In bu

10/20/2023

Mailing Address Change

In order to improve security of our mail we are now asking all mail go to the following P.O. Box

Waves
P.O. Box 82462
Rochester, MI 48308

Thanks

10/20/2023

Refer A Friend To Get Free Monitoring

Waves is please to announce a new program for existing and new customers.

Customers with a current monitored alarm account with a signed monitoring agreement can get a free month of monitoring.

Here is how to get a free month . There is no limit to the number of free months you can earn.

Refer a friend to Waves for a new alarm system or a takeover of an existing system.

The person referred needs to sign a monitoring agreement and have the system monitored by Waves.

You will then receive a credit for 1 month of monitoring for the referral.

The fine print.

New client can not be an existing client of Waves.

The referral must remain monitored by Waves for 1 year. If the referral cancels before one year the referral credit is voided.

Referral clients that do not install a monitored system with a contract are not eligible to get a one month credit.

If you refer some one you must have a current account with a signed monitoring agreement to get the one month credit.

For questions or to refer a friend please email us [email protected] or call us at 248-652-2809

09/10/2021

Excessive Call Policy for Emergency 24

Emergency 24 has announced a new policy for excessive calls. CURRENTLY NO CLIENTS OF WAVES ARE IN VIOLATION OF THIS POLICY. This post is to make clients aware of possible charges should they generate excessive alarms. Emergency 24’s policy is as follows:

Effective November 1, 2021, for any account that generates an excess of 25 call per month, Emergency 24 will charge a $1 per call in excess of 25 calls in that month. December 2021 billing will reflect November activity.

This policy enforcement became necessary so Emergency 24 can use our resources correctly and coan continue to provide fast, reliable and responsive service. This initiative is not driven by a desire to increase revenue. It is intended to be a strong encouragement to prompt Subscribers to allow your company to perform needed service visits and/or for them to respond to notifications of alarm system issue and troubles.

For accounts that have excessive call volumes, Emergency 24 may either change the Call Back Option to Alarm Company Only or utilize an automated voice phone call for less critical alarms. The change will remain in place until the account no longer generates excessive signals that would otherwise result in excessive operator calls. These efforts will help minimize the financial impact while still addressing the operational concerns.

In an effort to prevent excessive calls. Waves will contact clients that are showing ongoing trouble or alarm signals when we review our reports. Should a client not address the issue and the account falls under the new policy above the client will be responsible for any additional charges incurred.

03/30/2020

Just a quick note on our policies regarding the current COVID-19 outbreak.

The Governor of Michigan has issued a stay home stay safe order for the state of Michigan. This order is currently in effect until April 13, 2020 but most likely will be extended. What this means for our clients:

All non-emergency items will be scheduled after the stay home stay safe order is lifted;

Any emergency repairs will be done on a case by case basis with items that affect life safety given priority;

After the stay home stay safe order is lifted, each project will be assessed as to the ability of us to perform the work while maintaining both social distancing and health safety protocols. If it is found that we are unable to perform the work without maintaining such protocols, we will advise you of the changes that will need to be made to meet the protocols;

We will attempt to complete all open projects as quickly as possible;

Moving forward we ask that all clients pay at time of service either by check or with a credit card. Any clients with a outstanding balance on their account will be required to bring their account current before any work can be performed.

Thanks for working with us during this trying time and know that we will be there for our clients to insure that your services continue to work during this time and in the future.

03/28/2019

How your television got stolen
March 28, 2019 / Kenneth Akelis

You have the best alarm. You set it when you are away and when you are asleep. You test it regularly and make sure it is working. So how did they steal my television, it must have been an inside job. Nope, it was most likely cause by you. How did this happen?

It today’s society people feel the need to promote themselves on social media and that is how they get taken.

Let’s look at a fictitious example:

The Smith family follows all the rules, setting the alarm, locking the doors and stopping the mail when they go on vacation. They have two children that love their Facebook and Instagram accounts and the more followers they have the better. And the Smiths are going on vacation.

The kids start posting about the big trip to Disney they are going on and of course they know all of the 1,200 followers they have want to know about it. Mom chimes in that is looking forward to two weeks of fun in the sun. This is where the crooks start.

Scrolling through the old posts of the kids and mom the thief see that the Smiths have a big screen in the family room over the fireplace and another in the kitchen nook. They see that the Smiths have a dog and that they like Happy Pup pet boarding and doggie daycare, the Smiths will most likely be boarding their dog while away on the trip.

Looking at more of the pictures, a photo from last years holiday party shows a group of people in the kitchen. What’s that in the back of the shot, why its the alarm keypad. Knowing the different keypads the thief now know that they have an older Honeywell alarm system that does not support cellular reporting and reports in over the phone line. And the touch football video of the kids in the front yard, Dad posted, has given the thief the address of the house and the name of the alarm company the Smiths use.

Now the thief just waits for the Smiths to start posting the daily pictures of all the fun they are having.

The thief goes to the house, cuts the phone line, lifts the sliding door in the family room off its track and then go to the basement pulls out the alarm transformer and battery connection and is free to steal what he wants.

How do you minimize your chances of being a target of thieves?

Know who you are friends with on social media. If your career requires you to have a social media presence then create separate accounts for your public life and private life and never post your current activity to a social media account;

If you must posting a trip or event to social media, post after you return not before or during your trip;

Be aware of who your children are communicating with via social media;

Make friends with your neighbors and make them aware that you will be out of town. A neighbor spotting unexpected car in your driveway or lights on when they should not be can be helpful in alerting authorities to an intruder;

Make sure that your alarm system uses an alternate form of communication that can not be disrupted by someone cutting the wires running to your home;

Make sure your alarm panel is secure and that the alarm transformer is install and secured correctly to the plug. While this will not stop the thief it will increase the time and effort required to disable the alarm;

Install a video doorbell. While not a great deterrent, having someone answer the bell should a thief ring it may have them seek a different target.

As always contact Waves for your low voltage and security needs at [email protected] or (248)652-2809

03/25/2019

Check out our battery replacement videos on YouTube. Please like us on YouTube and subscribe to our channel.

03/21/2019

follow us on twitter and YouTube.

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P. O. Box 82462
Rochester, MI
48308

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