Lanstar Voice and Data

05/22/2025

Your Phone System and CRM are Having a Costly Disagreement

Your CRM knows everything about your customers.

Your phone system pretends they're strangers.

We watched a sales team waste 31 hours last week manually logging calls, looking up customer records, and switching between screens.

$4,200 in productive time – gone.

A financial services client solved this problem by integrating their phones and CRM. Now:

Calls log themselves automatically
Customer records pop up with incoming calls
Notes sync instantly across platforms

"We've essentially hired another full-time sales rep without adding headcount," their sales director told us.

What would your team do with an extra day each week?

05/21/2025

Your Phone System Makes Promises Your Team Can't Keep

"We'll call you back within the hour."

How many times do your team members make this promise? And how often do they keep it?

We recently visited a retail business drowning in sticky notes with callback reminders. Some customers waited days. Others never got called back at all.

Each broken promise cost them customer loyalty.

Their new system changed everything. Now callbacks are scheduled, tracked, and recorded. Managers see which promises are kept – and which aren't.

"Our customer satisfaction scores jumped 22% in just one month," the manager shared.

All because they started keeping the promises they were already making.

How many callback promises did your team make today? And how many will they remember?

05/20/2025

Your Customers are on Hold, But Your Competitors Aren't

I watched a business lose a $70K contract last week.

Why? Their customers were stuck on hold with no idea when someone would answer.

No way to know their place in line. No callback options. Just endless hold music and that insincere "Your call is important to us" message.

After 8 minutes, they hung up and called a competitor.

Our client's new phone system now tells callers their place in line, gives expected wait times, and offers callbacks without losing their spot. Call abandonment dropped 67% in just one month.

That $70K contract? They won the next one from the same company.

"Our phones aren't just answering calls anymore," the CEO told us.

"They're securing our pipeline."

When was the last time you called your own business to experience what your customers hear while waiting?

12/18/2024

Lanstar Voice & Data is proud to partner with GigTel, a leading VOIP phone system provider offering incredible service, features, and support for small- to medium-sized businesses nationwide.

To celebrate our collaboration with GigTel, we are authorized to offer an exclusive promotion to any business who signs up for a new phone system, now through the end of 2024.

We're generating free budgetary quotes for these systems right now. To get one for your company, do one of the following:

- Visit our website and fill out our form: https://lanstarllc.com
- Call us directly: 706-368-9774
- Message us right here on Facebook!

01/23/2024

Special promotion going on right now with Avaya, through Lanstar Voice & Data. Any midsize company with over 10 users can get a FREE J189 Desk Phone with a purchase of a new ACO system, through the end of this month!

Upgrade your communications with a faster, more-reliable communications platform that can handle the level of productivity your business requires.

Reach out to us directly via Messenger, visit our website, or call us for a FREE quote on your new Avaya Cloud Office system!

10/05/2023

𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐔𝐩𝐠𝐫𝐚𝐝𝐞𝐬 𝐓𝐨 𝐍𝐞𝐰 𝐂𝐥𝐨𝐮𝐝 𝐏𝐡𝐨𝐧𝐞 𝐒𝐲𝐬𝐭𝐞𝐦 𝐈𝐧 𝐔𝐧𝐝𝐞𝐫 𝟑𝟎 𝐃𝐚𝐲𝐬

The Results?

𝟏. 𝐃𝐞𝐬𝐤 𝐏𝐡𝐨𝐧𝐞𝐬 & 𝐀𝐩𝐩𝐬 - 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐀𝐧𝐲𝐰𝐡𝐞𝐫𝐞!
𝟐. 𝐀𝐥𝐥 𝐖𝐢-𝐅𝐢 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲 - 𝐍𝐨 𝐄𝐱𝐜𝐞𝐬𝐬 𝐂𝐚𝐛𝐥𝐞𝐬!
𝟑. 𝐂𝐥𝐨𝐮𝐝 𝐒𝐲𝐬𝐭𝐞𝐦 - 𝐑𝐞𝐦𝐨𝐭𝐞 𝐖𝐨𝐫𝐤𝐞𝐫 𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲!
𝟒. 𝐁𝐞𝐭𝐭𝐞𝐫 𝐂𝐚𝐥𝐥 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 - 𝐇𝐚𝐩𝐩𝐢𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬!
𝟓. 𝐒𝐢𝐦𝐩𝐥𝐞 𝐒𝐞𝐭𝐮𝐩 - 𝐅𝐚𝐬𝐭𝐞𝐫 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧 𝐀𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬!

They got all of this for less than $30/user/month + their first 3 months were completely free.

This solution came about as a direct need for better office productivity, features AND pricing than their previous all-software-based phone system could provide...

And Lanstar Voice & Data delivered just that, with the direct support from Avaya themselves.

Now this branch office of a nation-wide insurance company has a real partner for their communications needs, allowing them to serve their clients better and without issue.

𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐢𝐧 𝐫𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐜𝐚𝐬𝐞 𝐬𝐭𝐮𝐝𝐲, 𝐨𝐫 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐢𝐧𝐭𝐨 𝐚 𝐩𝐡𝐨𝐧𝐞 𝐬𝐲𝐬𝐭𝐞𝐦 𝐮𝐩𝐠𝐫𝐚𝐝𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐨𝐟𝐟𝐢𝐜𝐞?

𝐂𝐥𝐢𝐜𝐤 "𝐋𝐞𝐚𝐫𝐧 𝐌𝐨𝐫𝐞" 𝐧𝐨𝐰!

10/02/2023

Recently Lanstar Voice & Data was able to provide a robust, full-featured phone system for another prominent insurance agency here in Rome, GA - COUNTRY Financial

The local branch reached out to us because of the work we recently performed at another fellow Rome, GA insurance agency. They needed physical desk phones for their new office, as well as mobile app capabilities for their outside agents. We went to work immediately incorporating the Avaya Cloud Office solution to facilitate these needs.

The outcome was a huge success as now the local insurance agency has a fully-featured phone system, proper call handling capabilities, collaboration tools for their team, and much more! We were happy to be a part of this upgrade with them!

Lanstar Voice & Data recently worked with Rome, GA's own Country Financial Insurance to provide them a new, robust VoIP Cloud Phone System for their new office.

10/02/2023

Lanstar recently worked with a local insurance agency here in Rome, GA, Floyd County Farm Bureau, Inc, to incorporate a new Avaya Cloud phone system for their office staff.

We brought in the solution of Avaya Cloud Office, powered by RingCentral, in order to help centralize their internal communications. In addition to a more robust feature set and improved call handling, Farm Bureau was also in need of a phone system that could utilize Wi-Fi capabilities.

Lanstar's solution made it possible to have wireless phones installed in their office so they were not limited by the lack of wired network access. This feature helped with device mobility throughout the office, as well as making it easier to bring on new agents both in-office and remote.

Read more about the Floud County Farm Bureau's phone system upgrade here:

Discover how Lanstar Voice and Data transformed the communication system at Floyd County Farm Bureau in Rome, GA with a new Avaya Cloud Office phone system.

09/11/2023

Seats start as low as $21.49/user/mo - only for a limited time.

When you upgrade your on-premise phone system to an Avaya Cloud Office phone system, you no longer have to worry about additional hardware - everything is hosted and managed remotely.

Phone lines are very expensive these days (some as high as $60/line)!

You could essentially cut your costs by 2/3 when you choose to upgrade your company phone system to the Cloud.

We're offering free quotes for switching to ACO this month, so reach out to see what your new pricing would be!

06/29/2023

Check out our latest case study of an ethernet and wi-fi extension project we completed for A1 Distribution & Concepts, located in Rome, GA

Discover how Lanstar Voice and Data successfully extended Ethernet for A1 Distribution's warehousing facility in Rome, GA. Learn how NVT Phybridge's innovative solutions enabled seamless network expansion, overcoming distance limitations.

08/12/2022

The workforce has transformed, competition is high, and customer needs are greater than ever before.

Digitizing business processes and moving communications capabilities to the cloud can steer your organization into a more flexible, collaborative, and efficient future. Maximize ROI by making these upgrades part of your business’ holistic digital transformation.

Digital transformation is a journey, and you shouldn’t go it alone.

Your organization’s cloud services provider must be innovative, attentive, reliable, and secure. For a partner you can count on, you don’t need to look any further than Avaya.

An integrated cloud services platform that supports multiple modalities, like Avaya Cloud Office, enhances EX, meets diverse employee needs, and provides the tools to measure performance and outcomes.

Avaya is proud to deliver personalized, industry-leading solutions that are good for business and good for people.

08/11/2022

The Importance of the Cloud:

How many sectors have seen 82% growth within the past few years? If your answer had anything to do with the global pandemic, you’d likely be correct – and the cloud is one of those areas.

Prior to the COVID-19 pandemic, only 9% of state and local government agencies reported thinking that the cloud was “very important.” Now 91% of agencies believe that the cloud is very important to their communications process according to different research results.

This massive a shift predicts coming changes in how government agencies plan, budget, and consume their communications services.

What Changed?

As more and more agencies looked to the cloud for solutions for remote workers, the services and flexibility cloud offered became more and more important. Remote employees – essential workers in many cases – really couldn’t work without it. The regular old internet isn’t enough anymore – communications need to be fast, efficient, and innovative.