Doug Lipp, Speaker

Doug Lipp’s Background: Doug is a professional international business speaker, consultant to multinational organizations and author. Doug’s professional career started at Disney, where he worked in training at the Disney University at Disneyland. Fluent in Japanese, he was also on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After returning from Japan, Doug was

assigned to the Walt Disney Studios, Disney’s corporate headquarters, where he was the head of training. After leaving Disney, Doug was a founding member of the Intercultural Relations Institute (IRI), a consulting firm in Palo Alto, California. With the founder, Clifford Clarke of Stanford University, Doug and the IRI team helped Asian, European and American multinational corporations overcome the intercultural challenges that derail many international mergers. Doug has over 30 years of business experience and is equally comfortable working with executives, board members and the front-line supervision of his client companies. Doug is the author of five books on leadership, customer service and international business, including his most popular: "The Changing Face of Today's Customer: How to Attract and Retain a Diverse Customer and Employee Base". With a foreword by renowned business leader Peter Ueberroth, head of the 1984 Los Angeles Olympics and Ken Blanchard of One Minute Manager fame. He is also the author of “Even Monkeys Fall from Trees” which outlines how to balance the art and science for outstanding customer service, and “Danger and Opportunity” which focuses on conflict resolution between Americans and Japanese in U.S.-based Japanese corporations. Doug’s audiences total more than 200,000, including many in Latin America, Canada, Asia, Europe, South America and Africa. Doug has appeared on CBS, PBS, Bloomberg News, National Public Radio, Univision and CBC-TV.