TalentSmart

Website Contact the business

TalentSmart We transform organizations with Emotional Intelligence (EQ) solutions to create better leaders, teams, cultures, performance, and lives.

For 20+ years, we have impacted millions through our EQ solutions and best-selling book, Emotional Intelligence 2.0. TalentSmart is the world’s premier provider of emotional intelligence (EQ). More than 75% of the Fortune 500 companies rely on our products and services. All of our cutting-edge assessments are easy to use, based on rigorous research, and include our proprietary e-learning and Goal-Tracking System™. Our training programs and coaching services ensure new skills are applied immediately. Our #1 best-selling, award-winning book Emotional Intelligence 2.0 is a groundbreaking addition to the application of EQ in the workplace.

Where's the line between normal workplace friction and toxic behavior? Tomorrow, Maggie Sass, co-author of Friction, and...
10/21/2026

Where's the line between normal workplace friction and toxic behavior?

Tomorrow, Maggie Sass, co-author of Friction, and Catherine Mattice, founder and CEO of Civility Partners and author of Navigating a Toxic Workplace For Dummies, talk candidly about difficult people, team drama, and what great leaders do differently.

You'll learn how to tell productive friction from destructive behavior, spot the warning signs early, and address unhealthy behavior before it erodes trust and performance.

Thursday, October 22 | 9:00 am PT/12:00 pm ET
Register Here: https://www.talentsmarteq.com/webinars/

We've been taught to smooth over tension at work, that conflict or disagreement is a bad thing. Friction challenges that...
10/20/2026

We've been taught to smooth over tension at work, that conflict or disagreement is a bad thing. Friction challenges that: friction is a signal, not a problem.

We asked Josh Rosenthal, Director of Global Portfolio at TalentSmartEQ, what stayed with him after reading it.

“So much has stayed with me since reading Friction. What resonated most is the reframe that friction isn't something to eliminate. It's the work, a signal that something important is happening and deserves attention. The 45 experiments make it real, especially calibrating my inner forecaster: noticing the gap between how bad I expect something to be and how it actually turns out, and recognizing that this gap is usually filled with a story I invented.”

Friction by Maggie Sass, PhD and Ross Blankenship, PhD is available now at TalentSmartEQ.com.

Friction is inevitable. How your leaders respond to it can be learned. Swipe through to see how Leading Through Friction...
10/19/2026

Friction is inevitable. How your leaders respond to it can be learned.

Swipe through to see how Leading Through Friction helps leaders navigate tension, difficult conversations, and change with greater emotional intelligence.

Explore the program at TalentSmartEQ.com.

10/16/2026

When the framework clicks, people actually use it.

Debbie Nereson, Principal, Leadership & Organizational Development Consultant at Sutter Health, on bringing Leading Through Friction to their leaders: "We found the 45 experiments to be applicable and easy for participants to use afterwards."

What landed with participants: the three types of friction (internal, interpersonal, and systemic), layered with the four core emotional intelligence skills. Together, they gave leaders a shared language for what they were already experiencing. And the 45 Friction Experiments gave them something practical to keep using long after the session ended.

Because the goal isn't a great workshop. It's leading differently the week after.

Explore Leading Through Friction: https://www.talentsmarteq.com/leading-through-friction/

The book starts the conversation. Leading Through Friction helps organizations put the ideas into practice. Through real...
10/15/2026

The book starts the conversation. Leading Through Friction helps organizations put the ideas into practice.

Through realistic scenarios, interactive discussion, and practical experiments, leaders learn to recognize friction, understand what it’s revealing, and respond more effectively when tension, emotion, and change collide.

For organizations ready to go deeper, explore the program at TalentSmartEQ.com.

Author Relfections: 3 things Maggie Sass learned from coauthoring Friction. To write a book called FRICTION, we had to l...
10/13/2026

Author Relfections: 3 things Maggie Sass learned from coauthoring Friction.

To write a book called FRICTION, we had to live through it first.

Ross Blankenship and I have known each other since graduate school, but we hadn't spent this much consecutive time together in years.

Co-authoring FRICTION was an incredible ride, and it taught me three big things about creative friction, partnership, and attention:

1. Friction is necessary to figure out what you actually think.

Clear thinking does not happen in a vacuum. It requires white space, reading widely, and writing deliberately awful first drafts.

It also requires having hard conversations with people who think differently from you. I pressure-tested ideas right here on LinkedIn to see what resonated. Seeing what sparked conversation and watching arguments sprout into better concepts in the comments shaped this book in real time.

2. Co-writing works best with someone you genuinely care for.

You can probably co-author a book with an acquaintance, but I am not sure I would have survived the process without our friendship.

Our styles are very different. I lean into detailed preparation, while Ross is brilliant off the cuff. When deadlines shifted, friction hit, and legitimately huge life events happened right in the middle of finalizing the book, what saved us was our relationship bank account.

Because we care about each other's families, partners, and kids, we could take interpersonal risks, absorb direct hits, and still come out on the other side as proud colleagues and close friends.

3. In 2026, a book is competing with literally everything.

We are not just competing with other titles on a shelf. We are competing with reels, TV, movies, social feeds, and everything vying for attention.

We designed FRICTION to respect that reality:

- Part 1 is under 70 pages. You can read the core ideas in under two hours, get excited, and start asking what to do next.

- Part 2 is packed with experiments. Even though we do not know you personally, the likelihood that at least one experiment fits your exact situation is high.

- There are QR codes throughout the chapters to download worksheets immediately.

- And if you are completely overwhelmed, our companion website lets you sort the experiments directly by the specific emotion or leadership challenge you are facing.

If you’re curious about what friction might reveal in your own leadership, explore the ideas, experiments, and resources behind FRICTION at TalentSmartEQ.com/friction, or get your copy on Amazon.

10/12/2026

The better we can name what we’re feeling, the better equipped we are to respond to it.

In this Friction: Unfiltered highlight, Maggie Sass, PhD, explains why emotional precision can help us navigate difficult moments more effectively.

Watch the full recording at TalentSmartEQ.com.

Leading is fundamentally different from doing. In his latest article, "Why Technical Expertise Doesn’t Prepare Leaders f...
10/09/2026

Leading is fundamentally different from doing.

In his latest article, "Why Technical Expertise Doesn’t Prepare Leaders for Emotional Complexity", Ross Blankenship, PhD, explores the promotion paradox and why preparing the next generation of leaders means developing more than technical expertise.

Read the full article here: https://www.talentsmarteq.com/articles/

A company introduces a new strategy, but employees aren’t sure what it means for their daily work. Teams pull in differe...
10/08/2026

A company introduces a new strategy, but employees aren’t sure what it means for their daily work. Teams pull in different directions, meetings multiply, and progress slows.

That friction may be pointing to something the organization needs to address.

Where is friction showing up in your workplace right now - internal, interpersonal or systemic? Share your experience in the comments.

Learn more about working with friction: TalentSmartEQ.com

Address

San Diego, CA

Alerts

Be the first to know and let us send you an email when TalentSmart posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to TalentSmart:

Shortcuts

Share