03/25/2026
I've been listening to business interactions with customers recently... and I'm impressed with the gratitude shared at the counter, over the phone, in interactions between customers and retailers. And then I had one of my own interactions that stopped me in my tracks. A checker at a store I regularly frequent said "I know you frequently ask for 'item XYZ'. And when I accepted the new delivery I set one aside for you! Hold on - I'll go grab it!" He didn't have to do that. I didn't ask him to do that. But he went ABOVE & BEYOND! Your customers will remember that! Do it! Teach your staff to do that. Your customers will NEVER complain about this type of interaction!
