02/07/2026
Position: Call Center – Customer Service Representative (Pharmacy Operations), 20 Openings
Location: Cary, North Carolina, Onsite
Pay Rate: $20.40/hour (Contractor Pay)
Employment Type: Temporary to Permanent (based on performance and attendance)
Work Schedule
• Shift: 11:30 AM – 8:00 PM
• Days: Monday–Friday or Tuesday–Saturday
• Rotating Saturdays once a month with a weekday off
Training
• Training is onsite from 9:00 AM – 6:00 PM
• Duration: 3 to 6 weeks
Required Skills
• Recent call center experience
• Pharmacy experience is a plus
Perks
• Onsite gym
• Holidays off (unpaid)
Additional Notes
• Good attendance is very important
• Cell phone use at desk is not permitted
Job Purpose
The Customer Service Representative plays a key role in Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries, and directing calls to appropriate personnel. The ideal candidate is well-spoken, enthusiastic, organized, and able to provide a high level of customer service to patients, clinicians, and clients.
Essential Duties and Responsibilities
• Serve as the primary resource for inbound calls to minimize workflow interruptions related to non-clinical inquiries such as prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate profile information for timely distribution.
• Respond directly to customer inquiries or route calls to appropriate staff while demonstrating empathy to patients.
• Run medical claims and update concise progress notes to support workflow visibility.
• Use management information systems to answer questions regarding refill needs, prescription status, insurance verification, and invoice requests.
• Address patient questions during refill scheduling and transfer to clinical teams when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
• Perform other duties as assigned based on team or program requirements.
Qualifications / Requirements
• High School Diploma or GED required; Associate degree preferred.
• One year or more of call center experience.
• Experience working with management information systems.
• Proficiency in Microsoft applications.
• Excellent verbal and written communication skills.
• Ability to demonstrate empathy when speaking with patients.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience preferred.
• Medical office experience or medical terminology knowledge preferred.
• Pharmacy experience is a plus but not required.
• Medical claims experience is a plus but not required.
• Ability to attend onsite training from 9:00 AM – 6:00 PM.
• Ability to work onsite shift from 11:30 AM – 8:00 PM.
• Willingness to work rotating Saturdays once a month with a weekday off.
