Eyespy Critiquing & Consulting

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Eyespy Critiquing & Consulting Experience Your Business Like Your Customers Do! EyeSpy provides evaluations, analysis tools, and consulting services to all types of hospitality providers.

Our industry leading evaluations provide in depth commentary and detailed analytics about every facet of the guest experience. Our personalized and customized array of services, the way we screen and train our evaluator team, and our prompt and professional support all combine to differentiate EyeSpy from its competitors. Proceeding like partners, we supply the business intelligence that helps our clients achieve their goals. BECOME AN EVALUATOR

We are always looking to expand our nation-wide network of evaluators. Our team is as socially, ethnically and economically diverse as the guests of our clients. Our evaluators are from all walks of life: college students, retirees, working hospitality providers, and those in other professions who simply enjoy the experience of being dining out, visiting a hotel or spa. If you value customer service and are interested in learning to be a systematic and intuitive observer we encourage you to complete our online application. Due to our in-depth screening and testing process, not all applicants are accepted but once you are an EyeSpy evaluator you will enjoy many opportunities and benefits. In addition to meals, hotel stays, and other experiences, you will receive personal coaching and training that will increase your powers of observation as an evaluator and ensure that EyeSpy's high standards are met. Please, fill out the evaluator application and begin the process of becoming part of the EyeSpy team. We look forward to working with you.

10/16/2026

Busy shouldn’t mean basic.

When the rush hits, it’s easy for the little things to slip. Menu recommendations, suggestive selling, and genuine guest engagement can quickly take a back seat to just getting through service.

But great hospitality shouldn’t disappear when your restaurant gets busy.

The strongest teams deliver consistent guest experiences, even under pressure. And knowing where those experiences fall short is the first step toward improving them.

That’s where EyeSpy comes in. Our mystery shopping services help restaurants see what’s really happening through their guests’ eyes, from hospitality and menu knowledge to suggestive selling and overall service.

Because you can’t improve what you can’t see.

BIG NEWS! A Powerful Partnership for the Restaurant Industry!We’re excited to announce EyeSpy’s partnership with Thirty ...
10/15/2026

BIG NEWS! A Powerful Partnership for the Restaurant Industry!

We’re excited to announce EyeSpy’s partnership with Thirty Percent and Preston Lee!

Great hospitality doesn’t happen by accident. It takes strong leadership, effective training, consistent ex*****on, and real insight into what guests are actually experiencing.

That’s where this partnership comes in! 🙌

Preston Lee and his team bring their expertise in restaurant leadership, training, and team development, while EyeSpy brings the power of mystery shopping, delivering unbiased, real-world feedback that helps identify opportunities, reinforce training, and measure results.

Together, we’re connecting what teams are taught with what guests actually experience.

🎯 Real Insights: Understand what’s happening through the eyes of your guests.

🤝 Stronger Teams: Turn valuable feedback into meaningful coaching and development.

📈 Measurable Results: Track progress, strengthen accountability, and create consistently exceptional guest experiences.

Because training is only as powerful as the results it delivers!

Better Insights. Stronger Teams. Exceptional Guest Experiences.

We’re excited about what’s ahead and the impact we can make together!

Celebrating Growth in ScottsdaleOne of the most rewarding parts of what we do is getting to grow alongside our clients a...
10/14/2026

Celebrating Growth in Scottsdale

One of the most rewarding parts of what we do is getting to grow alongside our clients and Telefèric Barcelona is a perfect example.

Over the years, it’s been so much fun working closely with their team, watching their vision evolve, their brand grow, and their hospitality continue to make an impact in every community they enter.

Now, seeing that growth extend into Scottsdale is incredibly exciting. It’s a reflection of the passion, creativity, and commitment the team brings to everything they do.

We’re proud to be a small part of their journey and even more excited to be alongside them as they continue to grow, expand, and bring their unique experience to new guests.

Congratulations on Scottsdale! We can’t wait to see what’s next.

10/12/2026

First-time guests are important. Turning them into regulars is what builds a successful restaurant.

Creating loyal guests doesn’t require grand gestures. It’s the small, consistent moments that make people feel recognized, valued, and excited to return.

Remembering a name, learning a favorite order, making a genuine connection, or simply thanking someone for their visit can turn a one-time experience into a lasting relationship.

Great hospitality goes beyond providing good service. It gives guests a reason to keep coming back.

For this week’s pre-shift huddle, we’re focusing on how to turn first-time guests into loyal regulars.

10/09/2026

Want Gen Z to be more engaged at work? Give them opportunities to grow, meaningful feedback, and a voice on the team. Show them hospitality can be more than just a job.

Ever wonder what it's really like to be a mystery shopper?With EyeSpy, you get to experience restaurants, hotels, and ot...
10/07/2026

Ever wonder what it's really like to be a mystery shopper?

With EyeSpy, you get to experience restaurants, hotels, and other businesses from the guest's perspective, and your feedback helps businesses create better guest experiences.

If you love dining out, and exploring new places, and paying attention to the details, becoming an EyeSpy mystery shopper might be right up your alley.

See it. Experience it. Make a difference. Learn more and sign up today to become a mystery shopper at eyespycc.com.

New Client Partnership 🎉Excited to welcome Food People Restaurant Group as a new EyeSpy client.We’ll be providing myster...
10/06/2026

New Client Partnership 🎉

Excited to welcome Food People Restaurant Group as a new EyeSpy client.

We’ll be providing mystery shops and guest experience insights across their restaurants in South Carolina and the Northern region.

Our focus is simple: give their leadership team clear, actionable feedback from the guest’s perspective; from hospitality and service to ex*****on and consistency.

Looking forward to working with the Food People team and supporting their continued growth.

Welcome to the EyeSpy family!

10/05/2026

When something isn’t meeting expectations, strong leaders don’t ignore it or let frustration build. They address it, coach in the moment, and make sure the team understands what success looks like moving forward.

Accountability isn’t about calling people out - it’s about giving them the opportunity to improve.

10/02/2026

Employee conflict is inevitable. Letting it fester isn’t. Addressing tension early can keep a small issue from becoming a bigger problem that affects morale, performance, and even the guest experience.

"Hospitality isn't a department. It's an attitude that lives in every interaction." — Will GuardaI love this because hos...
09/30/2026

"Hospitality isn't a department. It's an attitude that lives in every interaction." — Will Guarda
I love this because hospitality isn't something that belongs to one person, one position, or one department.
It's in the way we greet someone, how we listen, how we communicate with our teammates, how we respond when something goes wrong, and how we make people feel throughout the experience.
Hospitality is the extra effort. The genuine connection. The awareness to notice when someone needs something before they have to ask.
And most importantly, hospitality isn't just something we deliver to our guests, it's how we treat the people we work alongside every day.
When hospitality becomes part of the culture, it shows up everywhere.
It becomes less about following a checklist and more about creating moments where people feel seen, valued, and cared for.
That's hospitality.

Address

San Jose, CA

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm

Telephone

+14082921612

Website

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