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06/26/2018

Looking for ways to justify investing in video conferencing? Read this:

Did you know that 87% more people are using video conferencing today than they did just three years ago? Video communications have quickly risen to mainstream status, and are positioned to overtake other communication methods in business popularity.

06/13/2018

8 simple steps to set your contact center up for success: http://bit.ly/2LHy28v

06/05/2018

Are you utilizing VoIP reporting? If not, you should be and here's how: http://bit.ly/2xLWvqZ

The VoIP market is in a period of exponential growth, in fact, it is predicted to generate $86 billion dollars in global revenue by the year 2020. Part of the reason for this growth is the amount fo effective tools that VoIP providers have that support business communication. Download and read our l...

05/29/2018

Investing in Business Intelligence (BI)? Make sure to read this first: http://bit.ly/2solQkT

While Business Intelligence (BI) software has the potential to revolutionize your business by providing more access to usable data, this is only true if you know how to utilize all the available tools. Do you know how to run an ad hoc query? Are you familiar with how to use your dashboards and score...

05/25/2018

Need a new video conferencing solution? Read here: http://bit.ly/2xdThfB

Are you curious how other businesses are using the latest video conferencing tools to their advantage? While the core functionality of video conferencing is self explanatory, the technology evolves and grows in popularity every year. 2018 will continue this trend of huge adoption rates and exciting....

05/21/2018

This is a MUST READ for anyone interested in customer retention: Top Contact Center Tools for Customer Retention http://bit.ly/2KIolGh

05/11/2018

Looking for ways to retain your customers? Click here: http://bit.ly/2jRTEmM

‘Customer experience’ may seem a lot like a buzzword - and in many ways it is - but it’s also becoming one of the top differentiators between businesses. While there are many ways to improve the customer experience of your business, some of the simplest to implement involve a tool businesses o...

05/01/2018

What are the best ERP features for YOUR business? Find out here: http://bit.ly/2w4Wy0s

Are you thinking of implementing or upgrading to a new ERP and overwhelmed by your options? While there used to only be a handful of good ERP vendors, the market has exploded with a wide array of options for businesses of all sizes. This is great news for your business, but it can also make actually...

04/24/2018

Make sure your phone system is up to speed: 7 UC Innovations to Watch for in 2018 http://bit.ly/2qYp2TA

Unified Communications solutions continue to quickly evolve as more businesses realize the benefits of integrating and streamlining their communication tools. 2018 will likely be a big year for Unified Communications, as there are several big innovations on the horizon. If you currently utilize UC o...

04/18/2018

Does your business need self-service customer care? Find out here: http://bit.ly/2JUgjL7

Don’t make the mistake of assuming that all customer service needs to be handled by a support agent. As is increasingly the case, many people prefer an option to solve their own problems. Offering this “self-service customer care” is a viable solution for businesses of all sizes too - so don.....

04/17/2018

Do you know these CRM Buzzwords? If not, learn them here: http://bit.ly/2HHUOfP

Oftentimes the biggest barrier to entry for new technology is simply understanding it. For every new set of tools, a new lexicon develops that leaves many on the outside looking in. While CRM may not be the newest kid on the blog as far as business technology goes, there are still a lot of people ou...

04/03/2018

Check out our simple way to "Improve Your Customer Experience in 9 Steps" here: http://bit.ly/2H2AxRz

With customer experience quickly becoming one of the top ways to differentiate your business from the competition, now is a great time to optimize your contact center. Your contact center is one of the main ways customers interact with your business, and there are several things you can do to boost....