10/08/2026
12:50 PM Update- You should be coming back online! If you are not automatically connected, please unplug your equipment for a few minutes, then plug it back in. If you need assistance, please give us a call at 844-725-5963. Thanks again for your continued patience throughout the morning. Have a great rest of the day.
Noon Update: We don't have any new information at this time. Our upstream provider is working to restore service. We do not have an estimated time for repair or further details on the issue.
UPDATE 10:55 AM: The circuits from our upstream provider are down. We don't have any further details at this time and unfortunately do not have an estimate for time of restoration. Thank you for your patience as they work to resolve the issue. We'll keep you updated as the information becomes available.
UPDATE 9:05 AM: Outages are reported in New Florence, Vandalia, Eldridge, High Hill, New London, Orchard Farms, and Stoutland- this would include areas surrounding these towns. We'll post another update when we have more information. Thanks for reaching out and for your patience.
We’re investigating reports of service outages. Thank you for your patience as we work to identify the issue and get service restored as quickly as possible. We'll keep you updated here as information becomes available.