03/24/2023
TOP 10 TIPS FOR PREPARING FOR A PRO CLEAN!
#8 Communicate! Take schedule changes, for example - I pride my business on maintaining great communication so if I need to reach out to change an appt time or reschedule, I always give plenty of notice. As well, I make sure to confirm cleanings the day prior and provide an ETA on the day of cleanings. Ideally, clients should try to reciprocate - for ex: If you won’t be home, please provide instructions on how to enter (location of key, code #). (You should note, some housekeeping companies will drop clients or expect half the cleaning fee if locked out of a home for a cleaning appt.) Or, if you don’t plan on staying the entire cleaning visit, or need to step out for some time while I clean, I always appreciate a heads up.
Other communication that is vital (but necessary sometimes), is giving negative feedback about a cleaning. Discussing it in person first with the housekeeper is always preferred. While uncommon for me, if a client reaches out within 24 hours of their cleaning and makes note of something not to their satisfaction, depending on the situation I am happy to resolve it in a couple ways: 1) Revisit the home and clean up to par, 2) Give a partial refund. Longer than 24 hours notice, I will be happy to discuss during the next cleaning and spend more time in the area of concern, but will not provide any type refund.
Personally, I don’t mind either way if clients are in their homes while I clean, but if you feel like you’ll “be in the way,” by all means go run some errands! Lol. I’m happy to provide an ETA for completion so you can come home when I’m finishing up! However, payment is expected at the completion of the job, regardless of whether the client is home.
