Extra Mile BDC, LLC

11/27/2023

Great customer service is essential to success in the automotive industry. At Extra Mile BDC, we provide a wide range of services that help dealerships increase their customer satisfaction and loyalty.

Our goal is to ensure that each customer is treated with kindness and respect and that their needs are met quickly and efficiently. That is why we have a team of experienced professionals ready to help.

Our services include inbound phone support, appointment scheduling, recalls, declined services, follow-ups, and CSI calls. With our help, car dealerships can build strong relationships with their customers and increase their RO's and customer satisfaction.

It is our mission to provide the best possible customer service to our clients, and we strive to make every customer experience a positive one.

11/16/2023

Are you a car dealership looking to free up your service advisors in-house and create more RO revenue while improving your CSI scores? Look no further than Extra Mile BDC. We specialize in inbound service calls for car dealerships across the country, allowing us to answer customers’ questions and schedule appointments. With our expertise in the auto industry, we are confident that we can provide your dealership with the best customer service and satisfaction.

Our BDC call center offers a cost-effective solution that takes the burden of inbound service calls off your service advisors, which allows them to focus on closing more ROs and taking care of your customers in-house. We guarantee that our team will provide a seamless, efficient, and friendly customer experience, ensuring customers are satisfied with their service experience from start to finish.

We understand that customer service and satisfaction is paramount for any dealership. Our team of highly trained professionals is here to make sure your customers are receiving the best possible customer service while freeing up your service advisors to focus on ROs and CSI scores.

Contact us today to get started and experience the difference that Extra Mile BDC can make for your dealership.

09/12/2023

At Extra Mile BDC, our mission is to deliver exceptional customer service for dealership service departments across the country. We build strong partnerships with dealers by taking ownership of every inbound call and prioritizing the customer experience.

Our team has the expertise to optimize phone strategies that drive higher conversion and answer rates. We collaborate closely with dealers to understand their unique needs and goals. With proactive communication and a commitment to continuous improvement, we help dealership service teams confidently focus on serving their customers, knowing we've got their phones covered.

By quickly connecting with customers and providing award-winning service on every call, we help our partner dealers create raving fans who come back again and again. Our philosophy is simple - go the extra mile to create amazing customer experiences. When dealerships succeed, we succeed.

Send a message to learn more