08/03/2015
Scam Alert:
You may have received calls from someone claiming to be calling from Microsoft. Well, most people have caught on to the fact that Microsoft does not call you regarding a problem. If you have an issue, you need to call them and most likely need to pay for their support.
As a result, this group has changed their name to "THE GEEK SUPPORT CENTER." They are running the same scam.
They way these calls typically play out: Someone (usually with a thick accent) will call you stating that they a representative of The Geek Support Center (sounds similar to BestBuy's Geek Squad) and tell you that they have detected problems on your Windows PC. They will ask you to open your command prompt window and have you bring up the PC's CLSID. What you should know is that this number is a universal registry entry. In other words, if you are running windows, the number is going to be the same as someone using a Windows PC on the other side of the globe. The CLSID is the registry entry that allows peripheral devices to identify your PC as one that runs Windows. The only true way to distinguish your PC from another is your MAC address that is burnt onto your NIC (network interface card). They will use this number to try to dupe you into believing that they know what they are talking about and that it is your computer that has issues. They will then have you open the Event Viewer from the command prompt. Once it compiles its report, you may get a few errors. Once you confirm that your PC has an error they will try to convince you to allow them to remotely access your PC.
DON'T DO IT!
If you allow them access, your firewall and AV program(s) won't matter- they are in and can upload whatever they want. In this case it is going to be something that they will charge you for removing.
If you are interested in learning more, I'm providing a link to a site where a guy played along using a virtual machine he had running:
The caller said “I’m calling you from Windows tech support.” The fake tech support scammers made the mistake of calling us today and we played along to learn their tricks just for fun. Here’s what happened.