Myra Golden Seminars

Myra Golden Seminars The exact words for hard conversations. At work, and at your own kitchen table.

For over 20 years, Myra has been helping companies improve the customer experience through her customer service training workshops. She has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped McDonald’s, Coca-Cola, Michelin, F

rito-Lay, Vera Bradley and many others improve the customer experience through her training. Huffington Post named Myra one of the top 10 customer service bloggers, and she is the co-author of Beyond WOW: Defining A New Level of Customer Service.

09/01/2026

How to say no to anyone, without the guilt spiral or the fight.

I call it the Two Doors Method, and I built it teaching de-escalation to Fortune 500 service teams. Close the first door completely, in one sentence, no maybes. Then immediately open a second door: "Here's what I can do."

People don't melt down because they heard no. They melt down when no is the end of the conversation.

What's the hardest no you've had to give this year? Tell me below.

A director made me sound brilliant on camera at the LinkedIn studios.Two weeks later, I rebuilt her as AI.When I film fo...
05/26/2026

A director made me sound brilliant on camera at the LinkedIn studios.

Two weeks later, I rebuilt her as AI.

When I film for LinkedIn, I have a director. Her job is to take my messy ideas and make them clear, conversational, and focused.

Then I fly home to Tulsa, and it's just me.

So I built an AI employee to do what that director did. I call her my Creative Director.

Now I hand her my rambling brain dumps, the stuff that sounds all over the place, and she turns it into something clear I can use.

You can build the same thing today. Three steps:

1. Notice what works.
The person or process that helps you do something well. For me, the director.

2. Name the job.
One sentence. Mine: take my messy ideas and make them clear and focused.

3. Build it.
Open ChatGPT or Claude. Type: "You are my creative director. I'll bring you my rambles. Make them clear and focused." Paste in your mess. Let it work.

That's it.

You just hired your first employee. She works around the clock. She never calls in sick. And she costs you nothing.

The people who win the next ten years won't be the ones with the biggest teams.

They'll be the ones who know how to build one.

Want to build yours with me, live? I teach the whole system inside my Architect Your Enterprise masterclass.

Comment TEAM, and I'll send you the link.

P.S. If this gave you one idea, repost it so someone else can build their first AI employee too.

A small thing I noticed about scaling.For 22 years, I taught de-escalation. The thing I taught was always about WHAT to ...
05/14/2026

A small thing I noticed about scaling.

For 22 years, I taught de-escalation. The thing I taught was always about WHAT to say to a difficult customer.

The thing nobody taught me — and what I've been quietly building — is what to BUILD so I don't have to be in every conversation myself.

There's a difference between answering 100 emails and BUILDING the thing that answers 100 emails for you.

The second one took me 22 years to figure out.

I'll be sharing the full picture on May 20.

— Myra

After 25 years building a consulting practice — Walmart, Coca-Cola, McDonald's, three NFL teams, a $1M partnership with ...
05/13/2026

After 25 years building a consulting practice — Walmart, Coca-Cola, McDonald's, three NFL teams, a $1M partnership with the world's largest professional learning platform — if I had to start over today, the playbook would look completely different.

In 2001, I did what every consultant did:

→ Found a mentor
→ Wrote a book
→ Did 2 no-fee speaking engagements per month
→ Built relationships in the right rooms

That playbook still works. But today I'd build something else first.

I'd build a business that runs without me. AI workforce. Fifteen calibrated specialists. One human (me).

On May 20 — 25 years to the day after I started this business — I'm revealing the exact setup I wish I'd had in 2001.
Comment SETUP if you want it.

05/12/2026

I'm at East Beach in Santa Barbara. The work is being done.
I spent 25 years building a body of work that earned Walmart, Coca-Cola, McDonald's, Frito-Lay, three NFL teams, and a partnership that has paid me a monthly royalty for nine years.
Then I built an AI workforce so the body of work would run without me.
I'm teaching both.
This is for builders of bodies of work who need a workforce.
Two of my AI employees are yours today. Free.
The Bio and Credibility Architect upgrades how a buyer sees you.
The Pricing Whisperer changes what they pay you.
Both run in 90 minutes.
On May 20, the 25th anniversary of my business, I'm opening a door I've never opened before. The people on my list will be the first invited into the room.
What would you do with three hours back tomorrow?
https://www.myragolden.com/e2e

I'm at East Beach in Santa Barbara. The Pacific in front of me. A Mediterranean platter on a cloth in the sand. And the ...
05/07/2026

I'm at East Beach in Santa Barbara. The Pacific in front of me. A Mediterranean platter on a cloth in the sand. And the work is being done.

I stepped away from this page to build something.

After 25 years training the customer service teams at Walmart, Coca-Cola, McDonald's, Frito-Lay, Michelin, Vera Bradley, and three NFL teams, I packaged the whole system.

Eleven AI employees run it now. They give me back my afternoons.

On May 20, the 25th anniversary of my business, I'm opening a door I've never opened before. The people on my list will be the first invited into the room.

Until then, two of my AI employees are yours. Free. The Bio and Credibility Architect upgrades how a buyer sees you. The Pricing Whisperer changes what they pay you. Both run in 90 minutes.
↓
myragolden.com/e2e
What would you do with three hours back tomorrow?

Last month, a friend called me upset over a difficult situation at work.⁣⁣I wanted to support her. I also needed to get ...
04/29/2025

Last month, a friend called me upset over a difficult situation at work.⁣
⁣
I wanted to support her. I also needed to get to the airport.⁣
⁣
I didn’t want to rush her.⁣
I didn’t want to sound cold.⁣
I needed a gentle goodbye.⁣
⁣
That’s when I leaned on the exact techniques I teach customer service teams — the soft close.⁣
⁣
✅ Acknowledge feelings⁣
✅ Normalize the experience⁣
✅ Leave the door open for support⁣
⁣
It worked beautifully — and it can work for your customer calls, too.⁣
⁣
Swipe through today’s carousel to master 3 techniques for wrapping emotional calls faster and with heart. 💬💛⁣
⁣
Save it for the next time you need a soft landing.⁣
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Follow for more skills you can use immediately.⁣
⁣

Calls don’t drag because you talk too much.⁣They drag because you don’t know when to stop.⁣⁣If you’ve ever wondered,⁣“Sh...
04/16/2025

Calls don’t drag because you talk too much.⁣
They drag because you don’t know when to stop.⁣
⁣
If you’ve ever wondered,⁣
“Should I keep talking… or wrap it up?”⁣
⁣
👉 This one’s for you.⁣
⁣
Inside this post:⁣
⁣
✔️ 5 cues that signal the convo is complete⁣
✔️ Exactly what to say when you spot each one⁣
✔️ How to reduce AHT without sounding cold⁣
🧠 Save this for your next call.⁣
📤 Send it to a teammate who lingers a little too long 😉⁣
⁣
👋 Follow for more tips that make customer convos smoother, shorter, and more confident.⁣
⁣

Address

Tulsa, OK

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+19183989368

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