Myra Golden Seminars

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Myra Golden Seminars The exact words for hard conversations. At work, and at your own kitchen table.

For over 20 years, Myra has been helping companies improve the customer experience through her customer service training workshops. She has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped McDonald’s, Coca-Cola, Michelin, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. Huffington Post named Myra one of the top 10 customer service bloggers, and she is the co-author of Beyond WOW: Defining A New Level of Customer Service.

10/13/2026

Before every keynote, there’s a day nobody sees.

This was mine before I spoke to 200 retail leaders at the Fabletics Retail Summit in Manhattan Beach. Fresh nails, a salmon lunch, one last run through the deck (the w**e was strictly for rehearsal), and a dry run in an empty ballroom.

Part 2 is the keynote itself. Coming soon.

Quick question for you: what’s the one thing you always do before a big moment? Tell me below. I read every comment. Fabletics

I just put my entire Customer Service Week program on one free page.No sign-up. No login. Nothing to download.Here is wh...
10/01/2026

I just put my entire Customer Service Week program on one free page.

No sign-up. No login. Nothing to download.

Here is why.

For twenty-five years I have watched companies celebrate Customer Service Week with a banner and a box of donuts, and I mean that with love, because I have ordered those donuts.

But the teams that still remember the week in November are never the ones with the best snacks.

They are the ones that learned one thing they could use on the very next call.

So this year I built the week for you.

Five short videos, one a day, each one a skill you can use that afternoon:

Monday: how to say no without a fight
Tuesday: ten phrases that calm an angry customer fast
Wednesday: why customers ask for a supervisor
Thursday: what to say instead of sorry
Friday: what to do when a customer interrupts you

Under every video, two huddle questions and one phrase to try that day.

Plus three rehearsal prompts you paste into any AI tool to practice on a fake angry customer before the real one calls.

Plus a fourteen page manager's playbook.

Plus a certificate every person prints with their own name on it.

Ten minutes a day. That is the whole commitment.

This is the same material I teach inside Amazon, Walmart, McDonald's, and three NFL franchises. I opened it up for one week because the people who take the hard calls deserve to have it during the one week that is supposed to be about them.

Link is in the first comment.

If you lead a team, forward it to your peers.
If you are on the front line, send it to your manager with one line: "Can we do this at the huddle next week?"

I have never seen a manager say no to that.

So tell me. What is your team actually doing for Customer Service Week this year? Full program, or donuts and good intentions? No judgment. I want to know.

09/22/2026

I want to tell you about one sentence that explained thirty years of my life.

It is in Women Who Run With the Wolves by Clarissa Pinkola Estés. She writes that girls are taught not to see. That the early training to be nice causes women to override their intuition.

Override. When I read that word, I put the book down.

Because I know exactly what it looks like. You leave a meeting knowing something was off, and by the time you get to the parking lot you have talked yourself out of it. Someone says a thing, and instead of trusting what you felt, you decide you are being sensitive.

I have spent 25 years teaching people how to handle hard conversations. This is the one I had to learn for myself.

You are not sensitive. You are accurate.

So here is what I do now, and it is simple enough to try today. I pay attention to which thought came first. The first thought is your instinct. The second one is your conditioning.

Watch the video, then tell me in the comments. What did you talk yourself out of this week?

09/15/2026

Somebody asked me last month why I do not give reasons anymore.

Here is the honest answer. For most of my life I did. Somebody would invite me somewhere I did not want to go, and I would build a whole case for why I could not make it. Sometimes the case was true. Sometimes I made it up on the spot and then felt terrible about it.

Then I read Shonda Rhimes, and she wrote something that stopped me. No is a complete sentence. Say no, and then say nothing else.

I could not do that cold, and I do not think most of us can. So I found four words that get me there, and I have used them on invitations, on requests for money, and on work I did not have the room to take on.

The strange part is what happens next. Nobody pushes back. They just accept it.

Watch the video, then tell me in the comments: what is the excuse you always reach for?

09/12/2026

Main character mode.

You know the person. One on one it is easy. You laugh, you agree, it feels real. Then a group forms and suddenly they disagree with everything you say.

It happens at work and it happens at family dinners.

Here is what took me years to see. It was never one topic. It was every topic. And nothing about me changed between those two rooms. One of them had an audience.

Alone, there is nothing to win. In a room, your having the floor costs them something.

That is not a personality. It is a threat response.

You are not being disliked. You are being competed with, and nobody competes with somebody they aren't worried about.

Be honest. Have you been on both sides of this?

09/10/2026

Somebody asked me recently how I decide when to walk away from money.

Here is the honest answer. For a long time I did not decide well. I would sit with something for weeks, go back and forth, and then say yes, because in the moment saying yes felt better than saying no did.

Then I read a piece by Suzy Welch in O Magazine, years ago now, about a rule she calls 10-10-10. When you are stuck, you ask three questions. How will I feel about this in 10 minutes. In 10 months. In 10 years.

I used it last year on a client I badly wanted. Their name on my wall would have been credibility for a decade.

Ten minutes, I was thrilled. Ten months, I could see myself on a stage knowing I had settled in a way I never do. Ten years, I would not even remember their name.

So I passed.

Watch the video, then tell me in the comments. What is a yes you are still paying for?

09/01/2026

How to say no to anyone, without the guilt spiral or the fight.

I call it the Two Doors Method, and I built it teaching de-escalation to Fortune 500 service teams. Close the first door completely, in one sentence, no maybes. Then immediately open a second door: "Here's what I can do."

People don't melt down because they heard no. They melt down when no is the end of the conversation.

What's the hardest no you've had to give this year? Tell me below.

A director made me sound brilliant on camera at the LinkedIn studios.Two weeks later, I rebuilt her as AI.When I film fo...
05/26/2026

A director made me sound brilliant on camera at the LinkedIn studios.

Two weeks later, I rebuilt her as AI.

When I film for LinkedIn, I have a director. Her job is to take my messy ideas and make them clear, conversational, and focused.

Then I fly home to Tulsa, and it's just me.

So I built an AI employee to do what that director did. I call her my Creative Director.

Now I hand her my rambling brain dumps, the stuff that sounds all over the place, and she turns it into something clear I can use.

You can build the same thing today. Three steps:

1. Notice what works.
The person or process that helps you do something well. For me, the director.

2. Name the job.
One sentence. Mine: take my messy ideas and make them clear and focused.

3. Build it.
Open ChatGPT or Claude. Type: "You are my creative director. I'll bring you my rambles. Make them clear and focused." Paste in your mess. Let it work.

That's it.

You just hired your first employee. She works around the clock. She never calls in sick. And she costs you nothing.

The people who win the next ten years won't be the ones with the biggest teams.

They'll be the ones who know how to build one.

Want to build yours with me, live? I teach the whole system inside my Architect Your Enterprise masterclass.

Comment TEAM, and I'll send you the link.

P.S. If this gave you one idea, repost it so someone else can build their first AI employee too.

A small thing I noticed about scaling.For 22 years, I taught de-escalation. The thing I taught was always about WHAT to ...
05/14/2026

A small thing I noticed about scaling.

For 22 years, I taught de-escalation. The thing I taught was always about WHAT to say to a difficult customer.

The thing nobody taught me — and what I've been quietly building — is what to BUILD so I don't have to be in every conversation myself.

There's a difference between answering 100 emails and BUILDING the thing that answers 100 emails for you.

The second one took me 22 years to figure out.

I'll be sharing the full picture on May 20.

— Myra

After 25 years building a consulting practice — Walmart, Coca-Cola, McDonald's, three NFL teams, a $1M partnership with ...
05/13/2026

After 25 years building a consulting practice — Walmart, Coca-Cola, McDonald's, three NFL teams, a $1M partnership with the world's largest professional learning platform — if I had to start over today, the playbook would look completely different.

In 2001, I did what every consultant did:

→ Found a mentor
→ Wrote a book
→ Did 2 no-fee speaking engagements per month
→ Built relationships in the right rooms

That playbook still works. But today I'd build something else first.

I'd build a business that runs without me. AI workforce. Fifteen calibrated specialists. One human (me).

On May 20 — 25 years to the day after I started this business — I'm revealing the exact setup I wish I'd had in 2001.
Comment SETUP if you want it.

Address

Tulsa, OK

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+19183989368

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