W Keith Roberts - Small Business Strategist

W Keith Roberts - Small Business Strategist Small Business Strategist / Boost Your Customer Retention to Ignite Referrals and Grow Organically
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I help entrepreneurs start, build, and grow their organization through online training and education, and business strategy services. My career spans over 4 decades as a successful entrepreneur, a technology industry leader, a certified master business & life coach, consultant, author, speaker, trainer, and SCORE Mentor, Better Business Bureau Board Member, and community leader.

My latest blog post - share your thoughts.
10/18/2023

My latest blog post - share your thoughts.

Discover how focusing on your customers can turn churn into a golden opportunity for referrals.

Check out my latest article.
07/15/2023

Check out my latest article.

Customer satisfaction surveys are potent tools in your customer retention arsenal.

06/26/2023

A super power worth seeking is to focus in a world of distractions. Stop scrolling. Read a book. Take a walk. Take control of your time.

Save money on marketing and advertising for new customers.  It is SEVEN times more expensive than keeping an existing cu...
06/20/2023

Save money on marketing and advertising for new customers. It is SEVEN times more expensive than keeping an existing customer happy. Oh, not to mention the referrals that come from satisfied customers.

Customers are your greatest asset. They should be treated like you can't do business without them!
06/08/2023

Customers are your greatest asset. They should be treated like you can't do business without them!

05/03/2023

FREEDOM OVER 50

Baby boomers should create a one-person business utilizing their time, talents, and treasure, as it enables them to leverage their vast experience and skills acquired over the years to generate a fulfilling and financially rewarding venture.

Additionally, this entrepreneurial path promotes independence, flexible work hours, and a sense of purpose, allowing them to contribute to society and maintain an active, engaged lifestyle during their retirement years.

03/30/2023
Starting a small business makes more sense than ever.  I ran across this article in Forbes that speaks to all the advant...
11/29/2022

Starting a small business makes more sense than ever. I ran across this article in Forbes that speaks to all the advantages of doing so, including improving your HEALTH.

There are many good reasons to start a small business during retirement, but the fear of the unknown can hold you back. How can you know the unknown?

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Tyler, TX

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