11/03/2026
A baseline makes the next decision easier.
Before changing a communication workflow, record how it performs today. Start with missed calls, time to first response, and unresolved follow-ups. Agree on what each measure means, review it with the team, and compare the same measures after a pilot. Likes on an AI post will not tell you whether a clinic workflow is better. Observable changes in the daily process will.
Which of these three measures can your practice see today?